Kaitlyn Sawatzke

• Led merchandising team to execute seasonal visual displays and maintain brand standards.
• Collaborated with cross-functional teams to optimize inventory management and product placement.
• Trained and mentored staff on merchandising techniques and customer engagement strategies.
• Analyzed sales trends to inform product selection and promotional strategies.
• Implemented visual merchandising standards to enhance the shopping experience for customers.
• Developed plans to reduce losses due to shoplifting or other forms of theft.
• Developed and implemented strategies to increase sales of merchandise.
• Resolved customer complaints in a professional manner while maintaining company standards.
• Monitored inventory levels of merchandise to ensure availability of stock.
• Implemented strong product marketing strategies by collaborating with sales teams.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Managed customer complaints and rectified issues to complete satisfaction.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Developed and updated scheduling policies covering all department activities.
• Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
• Interviewed potential participants to determine eligibility.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Completed inventory audits to identify losses and project demand.
• Assisted in managing daily store operations and employee schedules.
• Trained new team members on customer service standards and product knowledge.

• Received incoming shipments and reviewed contents against purchase order for accuracy.
• Traced missing material and shipments through vendor and customer communications.
• Used daily system logs to document production information, discussing issues with management.
• Contacted suppliers to verify shipment details.
• Assisted fellow planning staff members with tasks to maintain proper workflows.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Mitigated business risks by working closely with staff members and assessing performance.
• Processed payments promptly for customers to exceed productivity standards.
• Rotated and merchandised products at point-of-sale to improve impulse buy rate.

•Set goals for department and supportedemployees in meeting expectations.
•Led projects and analyzed data to identify
opportunities for improvement.
•Responded to customer concerns by providing
friendly, knowledgeable support and maintaining
composure and professionalism.
•Evaluated employees' strengths and assigned
tasks based upon experience and training.
•Offered hands-on assistance to customers,
assessing needs and maintaining current
knowledge of consumer preferences.
•Set and enforced policies focused on increasing
team productivity and strengthening operational
efficiency.
•Used mobile application to complete orders,
request permission for substitutions and
communicate in real-time with online order
customers.
•Maintained current knowledge of shelf
planograms and end cap plans to effectively
merchandise products.
•Checked for outdated and overripe grocery
items and removed from inventory.
•Checked aisles and sale area for spills or stock
issue and made quick clean-up.
•Stayed current on available products, store
promotions and customer service policies to
better shoppers.
•Helped customers complete purchases, locate
items and join reward programs to promote
loyalty, satisfaction and sales numbers.

• Provided customers with detailed information about available services and products in bakery.
• Answered phone calls, greeted store customers and provided exceptional service every time.
• Adhered to food safety protocols to protect customers.
• Stayed on top of changes in bakery menu to provide customers with optimal service.
• Completed timely and thorough shift change procedures.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Used register system to ring up customer purchases, process payments and issue receipts.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Educated customers on product and service offerings.
• Stayed up to date on store promotions, payment policies and security practices.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Recommended merchandise to customers based on needs and preferences.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

• Drove team success by completing assigned task quickly and accurately.
• Upheld high standards of productivity and quality in all areas of operations.
• Fulfilled additional crew-related duties, including opening and closing responsibilities.
• Helped customers find specific menu items, answered questions and offered advice.
• Read weekly sales inserts and monitored price changes.
• Welcomed customers, offering assistance to help find necessary store items.
• Trained new employees in cashiering procedures, offering assistance in resolving customer order issues.
• Promoted specific item options to drive sales and achieve add-on purchases.