Kaitlyn Scarnato

Cashier

• Greeted guests as they entered the store
• Entered and enrolled the Guest in the loyalty program using a phone number
• Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Processed returns and exchanges efficiently, adhering to company policies and procedures.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Floor Associate

• Cleaned out fitting rooms and sorted clothing by section
• Put merchandise back on the floor in the proper place
• Assisted guests in finding a particular item and showing similar items if we didn’t have exactly what they were looking for
• Finding the same or similar item for a cashier if an item does not have a tag at checkout
• Organizing, sizing, folding, and straightening clothing, shoes, accessories, and other merchandise.
• Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Receiving/Fulfillment

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Pulling all plastic and paper off all the clothing that was received.
• Tagging or creating tags for all new merch before it goes out onto the floor.

• Monitored ticket sales, cash flow, and inventory levels daily.
• Trained and supervised new staff to ensure proper handling of transactions.
• Responded to patron questions, and concerns, and resolved customer complaints or inquires promptly and courteously.
• Processed refunds or exchanges as needed while adhering to established policies.
• Counted cash at shift end and tallied to reconcile with tickets sold.

• At the beginning and end of each day, inventory hats, T-shirts, and other clothing and accessory-related items for that event.
• Unpackaging items and setting them up displays by size, color, style, and fabric type.
• Perform restocking of the items and maintain a detailed record of current inventory throughout the day.
• Responded to patron questions, and concerns, and resolved customer complaints or inquires promptly and courteously.
• Processed refunds or exchanges as needed while adhering to established policies.