Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Schaefer

Saranac,MI

Summary

Dynamic team trainer and crew member, enhancing customer satisfaction through exceptional service and efficient teamwork. Skilled in customer service and time management, I led initiatives that significantly improved team performance and operational efficiency. Demonstrated integrity and a flexible approach to leadership, contributing to a positive and productive work environment.

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald's
09.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Team Trainer

Taco Bell
08.2021 - 07.2024
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maintained current knowledge of all team position requirements.

Childcare Provider

Amanda Glaspie
06.2016 - 08.2021
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.

Dietary Aide

Laurels of Kent
04.2021 - 07.2021
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.

Crew Member

Wendys Fast Food
08.2020 - 04.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Ionia Public High School
Ionia, MI

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Flexible Schedule
  • Integrity and Honesty
  • Store Opening and Closing
  • Crew Leadership

Timeline

Crew Member

McDonald's
09.2024 - Current

Team Trainer

Taco Bell
08.2021 - 07.2024

Dietary Aide

Laurels of Kent
04.2021 - 07.2021

Crew Member

Wendys Fast Food
08.2020 - 04.2021

Childcare Provider

Amanda Glaspie
06.2016 - 08.2021

High School Diploma -

Ionia Public High School

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Kaitlyn Schaefer