Kaitlyn Schag
Roseville,IL
Summary
Experienced service consultant with project management and business development skills. Professional and friendly demeanor with attention on customer service. Efficient and organized in high stress situations. Consistent and reliable self-starter. Excellent with Microsoft office | 100 WPM typing speed.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Knox Family Dental
07.2023 - Current
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted the dentist by handing appropriate tools and supplies needed for procedures.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
SERVER
Club 41
01.2021 - 10.2022
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
SERVICE ASSOCIATE
Yemm Chrysler
09.2017 - 03.2019
- Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules; relaying information to technicians
- Creates estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Handled telephone inquiries regarding appointments and work in process
- Used knowledge of services to recommend additional products and offerings to customers.
SERVICE ASSOCIATE/CASHIER
DEERY BROTHERS CHEVROLET
05.2017 - 10.2017
- Handled telephone inquiries regarding appointments and work in process
- Creates estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules; relaying information to technicians
- Used knowledge of services to recommend additional products and offerings to customers.
SERVER/BARTENDER
Peteys Pub & Grille
09.2016 - 07.2017
- Greeted customers, answered questions and recommended specials to increase profits
- Total checks, present them to customer, and accept payment for services
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals.
DIRECT MAIL COORDINATOR
Kellogg Printing Co
06.2015 - 06.2016
- Verify that items are addressed correctly, marked with the proper postage, and are in suitable condition for processing
- Read production orders to determine types and sizes of items scheduled for printing and mailing
- Answer inquiries regarding shipping or mailing policies
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
OFFICE MANAGER
DJ's Brake and Alignment
05.2013 - 06.2015
- Answer phones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, diverse funds from cash accounts to pay for bills or invoices, keep records of disbursements, and ensure accounts are balanced
- Set up and manage paper or electronic filing systems, recording and updating information, and maintaining documents.
Education
ASSOCIATE IN GENERAL STUDIES -
Carl Sandburg College
Galesburg, IL12.2014
Northern Illinois University
DeKalb, IL12.2012
Skills
- Appointment Scheduling
- Dental Radiography
- Patient Care Coordination
- Office Administration
- Treatment Planning
- Patterson EagleSoft
- Personable Communication
- Certified in CPR/AED
References
References available upon request
Timeline
Dental Assistant
Knox Family Dental
07.2023 - Current
SERVER
Club 41
01.2021 - 10.2022
SERVICE ASSOCIATE
Yemm Chrysler
09.2017 - 03.2019
SERVICE ASSOCIATE/CASHIER
DEERY BROTHERS CHEVROLET
05.2017 - 10.2017
SERVER/BARTENDER
Peteys Pub & Grille
09.2016 - 07.2017
DIRECT MAIL COORDINATOR
Kellogg Printing Co
06.2015 - 06.2016
OFFICE MANAGER
DJ's Brake and Alignment
05.2013 - 06.2015
ASSOCIATE IN GENERAL STUDIES -
Carl Sandburg College
Northern Illinois University
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