Kaitlyn Schemper
Moses Lake,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Dasher
DoorDash
03.2024 - Current
- Delivered food orders promptly to enhance customer satisfaction.
- Navigated complex delivery routes using GPS for efficiency.
- Maintained communication with customers to confirm order details and resolve issues.
- Managed multiple deliveries simultaneously while ensuring accuracy of orders.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
Customer Care representative
LINEAGE LOGISTICS
01.2022 - 01.2024
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right tools and methods.
- Keep records of customer interactions, process customer accounts and file documents.
- Reconciled daily billing data from multiple sources to maintain up-to-date client records.
ASSISTANT STORE MANANGER
BIG 5 SPORTING GOODS
01.2021 - 01.2022
- Maintained positive customer relationships by responding quickly to customer relationships by responding quickly to customer service inquires.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
ASSISTANT MANAGER
BIG 5 SPORTING GOODS
01.2020 - 2021
- Offered hands on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
CASHIER
BIG 5 SPORTING GOODS
01.2018 - 01.2020
- Operated cash register for cash check and credit cards transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
BACHELORS - ELEMENTARY EDUCATION
Central Washington University
06.2026
Associate of Arts -
Big Bend Community College
Moses Lake, WA06.2021
HIGH SCHOOL DIPLOMA - undefined
MOSES LAKE HIGH SCHOOL
01.2018
Skills
- Customer service
- Management training
- Leadership
- Word processing
- Excel
- Quick decision making
- Reliability and punctuality
- Time management
- Scheduling
- Data entry
Timeline
Dasher
DoorDash
03.2024 - Current
Customer Care representative
LINEAGE LOGISTICS
01.2022 - 01.2024
ASSISTANT STORE MANANGER
BIG 5 SPORTING GOODS
01.2021 - 01.2022
ASSISTANT MANAGER
BIG 5 SPORTING GOODS
01.2020 - 2021
CASHIER
BIG 5 SPORTING GOODS
01.2018 - 01.2020
HIGH SCHOOL DIPLOMA - undefined
MOSES LAKE HIGH SCHOOL
BACHELORS - ELEMENTARY EDUCATION
Central Washington University
Associate of Arts -
Big Bend Community College