Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Schug

New Port Richey

Summary

Dynamic professional with experience as a Registrar at HCA Parallon, skilled in verification and eligibility processes. Proven ability to enhance patient care through effective communication and critical thinking. Recognized for building strong relationships and fostering teamwork, contributing to improved workflow efficiency. CPR certified and dedicated to exceptional customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registrar

HCA Parallon
03.2024 - Current
  • Registered patient information using electronic health record system to ensure accurate data entry.
  • Coordinated with healthcare teams to facilitate timely patient care and improve workflow efficiency.
  • Assisted in insurance verification processes, contributing to reduced claim denials and improved revenue cycle management.
  • Communicated effectively with patients regarding registration forms, enhancing understanding and reducing errors in documentation.
  • Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
  • Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.

Bartender

Opinions Bar and Grill
02.2022 - 02.2024
  • Crafted and served cocktails, ensuring high quality and consistency across all beverages.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
  • Oversaw cash handling procedures during shifts, ensuring accuracy in transactions and register balances.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Server

Hooters
06.2013 - 07.2021
  • Delivered exceptional customer service in high-volume dining environment.
  • Assisted in training new servers on menu items and service protocols.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Managed guest inquiries and resolved complaints effectively and professionally.
  • Collaborated with team members to optimize workflow during peak hours.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Upsold menu items, contributing to increased average ticket sales per table.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Science - Nursing

Galen College of Nursing
St. Petersburg, FL
12-2026

Skills

  • Verification and eligibility
  • Admissions and registrations
  • Maintaining documents and records
  • Relationship building
  • Critical thinking
  • CPR certification
  • Customer service
  • Problem-solving
  • Friendly, positive attitude
  • Teamwork and collaboration

Certification

CPR Certified

Timeline

Registrar

HCA Parallon
03.2024 - Current

Bartender

Opinions Bar and Grill
02.2022 - 02.2024

Server

Hooters
06.2013 - 07.2021

Associate of Science - Nursing

Galen College of Nursing

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