Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Schwoch

Markesan

Summary

Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Overview

11
11
years of professional experience

Work History

Medical Assistant

SSM Health Dean Medical Group
Ripon
06.2018 - Current
  • Filed insurance claims forms in accordance with applicable regulations.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Documented notes during patient visits.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Contacted medical facilities to schedule patients for admission.
  • Prepared treatment rooms for patient examinations.
  • Processed orders for medical supplies and lab equipment.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Managed household errands and other essential duties.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Explained treatment procedures and physicians' instructions.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Handled general office duties to support administrative staff during peak hours.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Incorporated outside records into charts and EHR.

Caregiver

Barrett House
Markesan
05.2016 - 06.2018
  • Helped clients get in and out of beds and wheelchairs.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Provided emotional support to clients during difficult times.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted clients with maintaining good personal hygiene.
  • Built strong and trusting rapport with clients and loved ones.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Accompanied clients to social events such as movies or plays.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

Office Manager

KT Motorsports
Markesan
05.2014 - 06.2016
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Education

Some College (No Degree) - Health Care Administration

Moraine Park Technical College
Fond Du Lac, WI
05-2018

Skills

  • Electronic health records
  • Insurance verification
  • Medical terminology
  • Customer service
  • Inventory management
  • Team collaboration
  • Time management
  • Problem solving
  • Data entry
  • Effective communication
  • Organizational skills
  • Professionalism and ethics
  • Self motivation
  • HIPAA compliance
  • Insurance claims
  • Medical transcription

Timeline

Medical Assistant

SSM Health Dean Medical Group
06.2018 - Current

Caregiver

Barrett House
05.2016 - 06.2018

Office Manager

KT Motorsports
05.2014 - 06.2016

Some College (No Degree) - Health Care Administration

Moraine Park Technical College

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