Kaitlyn Scirbona
Fanwood,NJ
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
The Fanwood Dental Group
Fanwood Nj
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
Dental Office Manager
Dr. Mastronardi’s Office
Maplewood, NJ
09.2020 - 11.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
Front Desk Receptionist
Scotch Plains Fanwood Dental
Fanwood, NJ
08.2018 - 03.2020
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Timeline
Front Desk Receptionist
The Fanwood Dental Group
09.2021 - Current
Dental Office Manager
Dr. Mastronardi’s Office
09.2020 - 11.2021
Front Desk Receptionist
Scotch Plains Fanwood Dental
08.2018 - 03.2020