Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Scott

Titusville,FL

Summary

With about 1.5 years of hands-on experience in the medical field, I bring a strong background in patient care, medical record management, and clinical tasks. Additionally, I have several years of customer service experience, which has further enhanced my ability to work effectively with patients, colleagues, and healthcare teams. I am passionate about contributing to patient care and supporting the operational needs of healthcare environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Medical Receptionist

Sachin R Shenoy, MD
Titusville, FL
06.2022 - 12.2023
  • Accurately document patient visits, ensuring proper and up-to-date records are maintained in compliance with medical standards.
  • Manage and organize the fax inbox to ensure timely processing and distribution of important information.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Brand Ambassador

American Eagle
Lynnwood, WA
08.2021 - 08.2022
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Promoted brand products through effective merchandising and customer engagement strategies.
  • Fostered positive, meaningful interactions with customers to drive sales and enhance the overall shopping experience.
  • Managed order processing, returns, and exchanges efficiently, ensuring customer satisfaction.
  • Contributed to the development of innovative marketing approaches to increase brand visibility and awareness."

Customer Service Representative

Norstrom
Lynnwood, WA
11.2020 - 03.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Interacted with customers regarding online orders, providing assistance with order processing and resolution of any related issues.
  • Managed and tracked online orders, addressing complications and ensuring timely and accurate order fulfillment.
  • Responded to customer inquiries promptly, resolving concerns and enhancing overall satisfaction with products and services.
  • Assisted in processing refunds and exchanges, adhering to company policies and ensuring customer satisfaction.

Education

Certified Clinical Medical Assistant - Medical Assisting

University of Central Florida
Orlando, FL
07-2024

High School Diploma -

Mountlake Terrace High School
Mountlake Terri
06-2021

Skills

  • Medical billing
  • Office administration
  • Retail marketing
  • Decision-making
  • Medical Records
  • Marketing
  • Computer Networking
  • Communication Skills
  • Medical Coding
  • Documentation
  • Patient scheduling
  • Organiation

Certification

  • CPR Certification

Timeline

Front Desk Medical Receptionist

Sachin R Shenoy, MD
06.2022 - 12.2023

Brand Ambassador

American Eagle
08.2021 - 08.2022

Customer Service Representative

Norstrom
11.2020 - 03.2021

Certified Clinical Medical Assistant - Medical Assisting

University of Central Florida

High School Diploma -

Mountlake Terrace High School

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Kaitlyn Scott