Kaitlyn Shaw
Olmsted Falls,OH
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Tony Ks Bar And Grill
2022.02 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Paint Associate
Home Depot
2021.06 - 2022.02
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Actively engaged customers to gather information on current and future paint projects.
- Assisted personnel with suggestions and recommendations to resolve problem.
Shift Leader
Dunkin Donuts & Baskin Robbins
2019.08 - 2021.06
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
No Degree - Criminology
Cleveland State University
Cleveland, OH05.2025
No Degree - Psychology
Cleveland State University
Cleveland, OH05.2025
Skills
- Hospitality Service Expertise
- Operational Efficiency and Safety
- Conflict and Complaint Resolution
- Identification Requirements
- Natural Leadership
- Warm and Friendly
Timeline
Server
Tony Ks Bar And Grill
2022.02 - Current
Paint Associate
Home Depot
2021.06 - 2022.02
Shift Leader
Dunkin Donuts & Baskin Robbins
2019.08 - 2021.06
No Degree - Criminology
Cleveland State University
No Degree - Psychology
Cleveland State University
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