Kaitlyn Sheckler
Oakwood,GA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
12
12
years of professional experience
Work History
Server, Bartender, and Manager
The Grove
08.2020 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed and motivated employees to be productive and engaged in work.
Server and Bartender
Marlow's Tavern
04.2016 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server and Bartender
Mellow Mushroom
02.2012 - 04.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Physical Therapist Assistant
OrthoAtlanta
05.2014 - 05.2015
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Improved patient mobility using passive and active therapeutic exercises.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Medical Office Manager
Statesboro Cardiology
01.2012 - 05.2014
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
Insurance Agent
Family First Life
10.2021 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
Education
Master of Science - Epidemiology
Emory University
Atlanta, GA05.2020
Master of Science - Kinesiology
Georgia Southern University
Statesboro05.2014
Skills
- Customer Service and Assistance
- Financial Analysis Software
- Agent Support
- Team Meetings
- Statistics Understanding
- Surveillance Strategies
- Specimen Transportation
- Operational Standards
- Program Testing Software
- Sas Application
- Food Preparation and Safety
- Dining Crew Workflow Optimization
- Sales Techniques
- Check Payment Processing
- Gait Training
- Body Mechanics
Timeline
Insurance Agent
Family First Life
10.2021 - Current
Server, Bartender, and Manager
The Grove
08.2020 - 12.2021
Server and Bartender
Marlow's Tavern
04.2016 - 08.2020
Physical Therapist Assistant
OrthoAtlanta
05.2014 - 05.2015
Server and Bartender
Mellow Mushroom
02.2012 - 04.2016
Medical Office Manager
Statesboro Cardiology
01.2012 - 05.2014
Master of Science - Epidemiology
Emory University
Master of Science - Kinesiology
Georgia Southern University
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