Kaitlyn Sheedy
South Plainfield,NJ
Summary
Attentive professional competent in financial management, personnel motivation and team development. Recognized for increasing total clientele, training new employees, and maintaining organization within multiple industries. Results-oriented individual committed to highest customer service standards with focus on communication, customer preferences, and job empowerment. Hardworking and quick learning professional with excellent administrative and client-focused skills. Detail-oriented professional with superb people skills. Engaging and helpful in all aspects: management, training, etc.
Overview
7
7
years of professional experience
Work History
Stylist Manager/Lash Artist
The Lash Lounge
02.2020 - Current
- Management experience 1.5 years: Managing staff of at least 8 stylists
- Training new staff on salon protocols, performing eyelash and eyebrow services, and education on product knowledge
- Responsible for scheduling conflicts, time-off requests, interviewing potential candidates, and maintaining positive work environments.
- Meeting with owners regularly to discuss operations
- Performing other management duties, including conflict resolution with guests and staff, and advocated for fair and positive treatment in salon
- Performing eye-catching services on guests.
- Discussing expectations of each service through detailed consultation, proper product usage, as well as education on each service performed and the process of aftercare to maintain retention.
- Performing eyelash extension services, as well as eyebrow services (brow threading, brow lamination, brow tweezing)
- Performing front desk duties if needed, such as answering phones, booking appointments, maintaining cleanliness of the front lobby area, as well as sanitation and cleanliness of the full salon.
- Following COVID-19 protocols, I am COVID-19 Barbicide certified
- Maintaining cleanliness of the work area, including tools, station, and bed area
- Connecting with guests on a personal level to help the comfort of their experience in the salon.
- Created detailed descriptions of salon and spa packages, discounts, and facility features to inform customers of offerings.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Oversaw salon employee performance, facility cleanliness and sales.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Hairstylist/Sales Associate
Ulta Beauty
07.2018 - 07.2019
- Greeted guests when they arrived, and check them in for their appointment.
- Offered guests beverages, or magazines before, during and after the services.
- Performed a thorough consultation before starting any service to determine what a client is hoping to achieve.
- Suggest professional opinions on complimenting looks that guests may not have thought of.
- Connected with guests to create long-lasting, professional relationships.
- Perform receptionist/assistant duties— sweeping, laundry, answering phones, booking appointments, shampooing and checking out client services.
- Suggested pre-booking their next appointment to maintain results.
- Ensured a WOW experience with every guest, every time.
Server/Hostess
Freddy's Sport Bar
Somerset, NJ
04.2017 - 07.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customers' questions, recommended items and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist/Assistant
Oasis Day Spa
01.2016 - 01.2017
- Managed all moneys while on the job
- Have a great attitude when speaking to guests and make sure they are booked correctly
- Answer phones with polite manner and book appointments according to what clients want
- Be responsible for making the customer have a great experience before and after services
- Performed shampoos, swept and all cleaning for hair salon
- Performed color when stylists were backed up with clients
- Always make connections with clients even when they didn’t have a great experience and try to make it right
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted numerous visitors, vendors and interview candidates.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Currently Enrolled - Nursing
Union County College
Cranford, NJ12.2024
Cosmetology License - Cosmetology
Innovate Salon Academy
South Plainfield, NJ2017
No Degree - Business
Middlesex County College
Edison, NJHS Diploma -
South Plainfield High School
South Plainfield, NJ06.2014
Skills
- Excellent training in Microsoft Office (including PowerPoint, Word, Excel, etc), POS (point of sale) Terminals, and salon booking systems
- Very friendly, knowledgeable, personable and hardworking
- Very fast learner
- Excellent phone etiquette
- Works very well with others
- Constructive Feedback
- Workflow Efficiency
- Professional Relationships
- Resource Utilization
- Motivational Leadership
- Effective Customer Communication
Timeline
Stylist Manager/Lash Artist
The Lash Lounge
02.2020 - Current
Hairstylist/Sales Associate
Ulta Beauty
07.2018 - 07.2019
Server/Hostess
Freddy's Sport Bar
04.2017 - 07.2019
Receptionist/Assistant
Oasis Day Spa
01.2016 - 01.2017
Currently Enrolled - Nursing
Union County College
Cosmetology License - Cosmetology
Innovate Salon Academy
No Degree - Business
Middlesex County College
HS Diploma -
South Plainfield High School
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