Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Shockley

Lumberton,NC

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Lowes Home Improvement
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sale Floor Associate

Walmart
08.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Scanned in trucks for the freight

Snack Bar Manager

Mr.P's skating rink
12.2020 - 08.2022
  • Streamlined inventory management for reduced waste and improved profitability.
  • Oversaw the implementation of a cash handling system that streamlined financial transactions while reducing discrepancies significantly.
  • Crosstrained employees in various roles so they could efficiently perform multiple tasks during busy periods or staffing shortages.
  • Continuously updated knowledge of industry trends to remain competitive within the marketplace.
  • Successfully launched new menu items, drawing on customer feedback and market trends to drive increased sales.
  • Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

High school diploma -

penn foster
01.2023

Skills

  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash Register Operation
  • Written and verbal communication

Certification

Driver's License, 12/01/21, 09/01/25

  • BASIC LIFE SUPPORT License - 6/15/2024- 6/15/2026

Timeline

Cashier

Lowes Home Improvement
02.2024 - Current

Sale Floor Associate

Walmart
08.2022 - 09.2023

Snack Bar Manager

Mr.P's skating rink
12.2020 - 08.2022

High school diploma -

penn foster

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Kaitlyn Shockley