Jeffrey Alexander Dawkins
Delray Beach,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Admin. Coordinator Opener, BD Assist and Closer
Flyland Recovery Network
09.2021 - Current
- Successfully transitioned within the company from Client opener (insurance verification/client contact informaiton) to Closer (management of client tracking from inception to program integration)
- Increased efficiency by streamlining client coordination processes while using organizational systems such asSalesforce, CalltrackingMetrics, Sales IQ, Zoho, KIPU EMR, Verifytreatment.
- Managed client intake timelines for successful completion and entry into the program, ensuring flights were met, and all emergency contacts were notified.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Account & Finance Manager
Gateway Commercial Finance
06.2021 - 09.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Payroll Specialist
Paychex Business Solutions
01.2021 - 06.2021
- Calculated payroll deductions by accurately using Core Advanced and processed payroll to meet preset requirements.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed and remained up-to-date on multi-state sales and use tax filings and set up new states as needed.
- Reviewed time records for up to 150+ accounts with numerous employees to verify accuracy of information.
National Sales Support Representative
Paychex Business Solutions
09.2019 - 01.2021
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Prepared and delivered presentations to small business customers to highlight offerings and secure new business.
- Met and exceeded sales quota goals of 150% through generating new leads and identifying new clients.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Team Lead
Continuum Global Solutions
04.2019 - 09.2019
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
Dealer Sales Executive
Levrac, Inc.
06.2017 - 04.2019
- Facilitated business by implementing practical networking techniques.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Held one-on-one meetings with Sr. Sales Executive to identify selling hurdles and offered insight, as to best reach clientele on a personal level to best remedy such issues.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Customer Service Specialist and Escalation Team
Verizon Wireless
06.2014 - 03.2016
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Education
Associate of Science - Social Sciences
Erie Community College
Buffalo, NY05.2021
Political Science
SUNY Brockport
Brockport, NYSkills
- Payroll administration
- New hire processing
- Processing Wage Withholding Orders
- Conflict Resolution
- Persuasive communicator
- Collaborative team member
Timeline
Admin. Coordinator Opener, BD Assist and Closer
Flyland Recovery Network
09.2021 - Current
Account & Finance Manager
Gateway Commercial Finance
06.2021 - 09.2021
Payroll Specialist
Paychex Business Solutions
01.2021 - 06.2021
National Sales Support Representative
Paychex Business Solutions
09.2019 - 01.2021
Customer Service Team Lead
Continuum Global Solutions
04.2019 - 09.2019
Dealer Sales Executive
Levrac, Inc.
06.2017 - 04.2019
Customer Service Specialist and Escalation Team
Verizon Wireless
06.2014 - 03.2016
Associate of Science - Social Sciences
Erie Community College
Political Science
SUNY Brockport
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