Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaitlyn Simmons

Artesia,NM

Summary

Experienced worker with over 4 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Working with this company would bring a big asset to the workplace with these qualities. Bettering the company while improving myself as a worker by experiencing and learning new objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Representative

Verizon
07.2021 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Representative Assistant Manager

Verizon
07.2021 - Current
  • Trained new associates in successful sales and performance strategies.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Managed and developed sales team.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Conducted daily effective sales huddles with 3-person team to focus on behaviors that would convert to sales

Hourly Manager

McAllister's Deli
12.2017 - Current
  • Cashier 3 years prior to being promoted.
  • 1 year management experience.
  • Managed all money in drawers and in safe.
  • Completed truck order and inventory countless times.
  • Run shifts-meaning directing employees to areas to stay on task and get as much done as possible.
  • Communicate and help customers.
  • Take customers orders and deliver to them properly.
  • Have worked with customers when they are upset or something is wrong with their order.

Office Assistant

Hollyfrontier Corp
11.2018 - 08.2019
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Scanned paperwork and other documents needed.
  • Ran errands and helped set up big events such as lunches and dinners.
  • Mailed business letters and invitations.
  • Alphabetized all paperwork and files.

Education

BBA - Business Administration And Management

Eastern New Mexico University
Portales, NM
05.2026

High School Diploma -

Artesia High School
Artesia, NM
05.2019

Skills

  • Staff Management
  • Business planning
  • Strategic Planning
  • Sales and Marketing
  • Project Management
  • Money Management
  • Negotiations
  • Conflict resolution
  • Customer service

Certification

  • CM - Certified Manager Certification (Safe Serv Manager Certified).

Timeline

Sales Representative

Verizon
07.2021 - Current

Sales Representative Assistant Manager

Verizon
07.2021 - Current

Office Assistant

Hollyfrontier Corp
11.2018 - 08.2019

Hourly Manager

McAllister's Deli
12.2017 - Current

BBA - Business Administration And Management

Eastern New Mexico University

High School Diploma -

Artesia High School

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Kaitlyn Simmons