Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Smith

Tucson,Arizona

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

1
1
year of professional experience

Work History

Cashier/Customer Service Representative

Walmart
Cheyenne, WY
02.2015 - 09.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

Barista

Seattle's Best Coffee
Pearl City, HI
06.2006 - 10.2006
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Education

High School Diploma -

Penn Foster High School
925 Oak St, Scranton PA 18515
06.2023

Skills

  • Data Recording
  • Building Permit Applications
  • Spreadsheet Development
  • Willing to Learn

Timeline

Cashier/Customer Service Representative

Walmart
02.2015 - 09.2015

Barista

Seattle's Best Coffee
06.2006 - 10.2006

High School Diploma -

Penn Foster High School

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Kaitlyn Smith