Kaitlyn Smith
Troy
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Great Clips
04.2017 - Current
- Manage and supervise a team of stylists, maintaining high service standards.
- Implement scheduling practices, reducing wait times and boosting efficiency.
- Execute promotional strategies, increasing customer retention and acquisition.
- Oversee daily financial operations, including inventory management, financial reporting, and bookkeeping tasks.
- Generated detailed reports on profit, inventory, and payroll for leadership review.
- Led team to enhance customer satisfaction and service delivery standards.
- Developed training programs to improve staff performance and operational efficiency.
Account Receivables
Hvac Direct
08.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Certified Tax Preparer
VITA-IRS, Partners in Hope
02.2025 - 03.2025
- Volunteering time to prepare free tax returns for community members during pandemic.
- Working closely with clients to ensure accurate returns are processed quickly and without error.
- Dealing with clients face-to-face and delivered good news/bad news on tax return results.
- Maintaining open communication with clients, supervisors, co-workers and Edison State instructors.
- Prepared individual and business tax returns using IRS guidelines and VITA protocols.
- Mentored junior tax preparers to enhance accuracy and efficiency in tax preparation processes.
- Analyzed client financial documents to identify deductions and credits, maximizing tax benefits.
Lead Key Holder
Dollar General
04.2012 - 04.2017
- Operated cash register, managed deposits, and conducted drawer counts to ensure financial accuracy.
- Unloaded trucks, restocked shelves, and conducted inventory checks and merchandise remodeling.
- Motivated and supervised cashiers to achieve long-term goals and maintain high productivity.
Education
Associate of Applied Business - Accounting
Edison State Community College
Piqua, OH12.2025
Associate of Arts - Cosmetology
Carousel Beauty College
Huber Heights, OH02-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Team motivation
- Staff training and development
- Goal setting
- Conflict resolution
- Employee scheduling
- Orientation and training
- Microsoft office expertise
- Computer skills
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
Accounting certification 2024-current
Timeline
Account Receivables
Hvac Direct
08.2025 - 12.2025
Certified Tax Preparer
VITA-IRS, Partners in Hope
02.2025 - 03.2025
Assistant Manager
Great Clips
04.2017 - Current
Lead Key Holder
Dollar General
04.2012 - 04.2017
Associate of Applied Business - Accounting
Edison State Community College
Associate of Arts - Cosmetology
Carousel Beauty College