Kaitlyn S. Nacey
New Kensington,PA
Summary
Dynamic professional with a proven track record at UPMC Children's Hospital of Pittsburgh, adept in Microsoft Office and exceptional customer service. Excelled in team leadership, enhancing operational efficiency, and fostering customer satisfaction. Skilled in navigating high-pressure environments, demonstrating both strong organizational abilities and excellent communication. Achieved significant improvements in kitchen safety and customer engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hot Cook
UPMC Children's Hospital of Pittsburgh
Lawrenceville, PA
11.2024 - Current
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager- Hospitality
Sheetz Inc.
04.2011 - 04.2020
- Directly interact with customers for the purpose of profitably providing fast, friendly service and provided day-to-day prioritization of work assignments to the Supervisor and Salesperson staff
- Recruiting, Interviewing, and staff development
- Scheduling and Kronos management
- Managed 35 employees including 5 shift supervisors
- Ensure compliance of all policies and procedures
- Handled human resource issues quickly and according to policy
- Ensure all secret shops and customer surveys remained in great standing
- Made personal relationships with daily and new customers
- Monitor profit
- Assist the store manager in daily cash management and audits
- Ensured all products were ordered, merchandised, rotated and readily available for the customers
- Accurately completed paperwork
- Trained and coached employees
- Delegated tasks and follow up as necessary
- Self-motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and control over the store
Sales Associate
Yankee Candle
09.2010 - 03.2012
- Drove merchandise sales and provided exemplary guest service
- Assisted in daily merchandise restocking and store maintenance
- Carried out store safety, security and related operational procedures; and similar other duties primarily in support of a retail store operation
- Maintained general knowledge of Yankee Candle products, specifications and availability in order to provide high quality and informed guest assistance
- Merchandise transaction sales
- Responded to all guest inquiries and questions presenting appropriate product/merchandise, store, and company information
- Offered assistance with merchandise selections
- Received and unpacked all merchandise received to store
- Affixed pricing and code stickers; retrieved and restocked merchandise
Brand Ambassador
Crivelli Promotional Staffing
11.2007 - 09.2010
- Represented and increased consumer awareness of the brand, product or service by providing product information, product sampling, and distributing premiums to target market
- Set up and broke down product displays, exhibits and drew attention to product
- Communicated product messages to qualified consumers, engaged in games with consumers for giveaways, distributing samples and premiums, maintained neatness of event area
- Connected with consumers about products while actively engaging them
- Transcribed reports of customer interactions and success of event
- With troubleshooting areas of weakness in event
Education
Bachelor of Science - Psychology
Purdue University Global
06-2024
Community College of Allegheny County - Criminology
Community College of Allegheny County
01.2011
High School -
Penn Hills High School
01.2009
Skills
- Microsoft Office (Word, Power Point)
- Ability to work under high levels of pressure and flexible to change
- Superb customer service skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work independently as well as a team
Certification
- ACT 33
- ACT 34
- ACT 73
Timeline
Hot Cook
UPMC Children's Hospital of Pittsburgh
11.2024 - Current
Assistant Manager- Hospitality
Sheetz Inc.
04.2011 - 04.2020
Sales Associate
Yankee Candle
09.2010 - 03.2012
Brand Ambassador
Crivelli Promotional Staffing
11.2007 - 09.2010
Bachelor of Science - Psychology
Purdue University Global
Community College of Allegheny County - Criminology
Community College of Allegheny County
High School -
Penn Hills High School
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