Kaitlyn Spencer
Cincinnati,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Training Specialist
CSL Plasma
05.2020 - Current
- Provided Support in Monitoring Plasma Center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state and federal requirements were followed for an approx. average of 2500 Donations a week.
- Oversight, Coordination and management of up to 50 center Employees training: including compliance to training needs, SOP's, Processes and regulatory or company directives are adhered in order to support the operations and quality required for business operations.
- Collaborate with Center Management, Assistant Center Manager of Quality in the development and implementation of continuous improvement plans, internal and external audits.
- Report Compliance Status Data to Operations Quality Management
- Partnered with cross-functional teams to identify training needs, ensuring tailored content that addressed specific knowledge gaps and improved staff competency.
- Fostered a positive learning environment, encouraging team engagement and participation in training sessions to boost morale and knowledge retention.
- Evaluated training outcomes through assessments and feedback, refining programs to achieve substantial growth in participant satisfaction and skill acquisition.
- Currently Work Here: Yes
Center Supervisor
CSL Plasma
04.2020 - 05.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 40 employees.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained and coordinated multiple areas of production scheduling ensuring properly trained personnel scheduled to improve the flow of production.
Intrium Assistant Center Manager
CSL Behring
04.2019 - 04.2020
- Managed work and performance of more than 15 employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed daily operations at busy Plasma Donation Center.
- Processed payroll for over 40 employees as part of sound human resources and financial management strategies.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reception Tech
CSL Plasma
09.2017 - 03.2018
- Perform Average of 50-75 Donor Screenings per shift, ensuring safety and suitability for customers to donate plasma including, obtaining vital signs, obtaining height and weight, testing hematocrit and total protein. Review of medical history to determine if additional assessment or evaluations required.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitor and supervise Reception Staff, 4 to 10 employees to ensure production is moving smoothly and efficiently
- Organized, maintained and updated information in computer databases.
Medical Staff Associate
CSL Plasma
04.2017 - 09.2017
- Assess donors medical history for suitability and safety to donate based on CSL and FDA regulations.
- Responsible for All Donors donating in the building a Max of 36 Donor's donating at once, up to 3 times that many in the building at one time waiting for donation or post donation recovering.
- Monitor, Manage and treat any donors reacting to donation process
- Review lab results, notify Donor of failed test results and consequences dependent of test.
- Counsel donors on any unacceptable behaviors, hygiene and nutrition
- Inform donors of infectious disease test results for Hep-B, Hep-C, HIV, STS.
- Send donors to their primary care physicians for further evaluation on suitability to donate plasma.
Registered Nurse
Kenwood Surgery Center
05.2013 - 11.2016
- Pre-op/Post-op nurse in ambulatory Surgery Center providing up to 100 procedures a week dependent on surgeon and Operating Room Availability.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Recorded details regarding therapies to keep patient charts updated.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Charge Nurse/ Night Supervisor
Good Samaritan Hospital
08.2007 - 08.2013
- Unit 15AB- Medical Surgical and Vascular/Telemetry floor: 28 Bed floor with a ratio of 5 patients to 1 nurse.
- Management of floor staff, delegation and assignments for all staff. Manage employee clock in/out time and hours and create schedule for three months at a time. Assist all staff when needed. Maintain flow of floor and assist with flow in hospital as much as possible.
- Quality Assurance Committee Co-chair-Audit Charts, Wounds, Urinary Catheters…
Customer Service Representitive
Cincinnati Marriott North
07.2006 - 08.2008
- Register, Check in and Check Out Customers Staying with Hotel; up to 305 rooms with multiple customers per room.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service departments including, Room service, Restaurant Server and Room Service delivery.
Education
Bachelor of Science - Nursing Science
Chamberlain College of Nursing
United States of America01.2015
Associate of Science - Adult Health Nurse/Nursing
Good Samaritan College of Nursing And Health Sciences
United States of America01.2009
Skills
- Online training experience
- Reference material development
- Workshop facilitation
- Business administration
- Learning management systems
- Performance assessment
- Employee development
- Project implementation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
Certification
none entered
Language
none entered
Timeline
Quality Training Specialist
CSL Plasma
05.2020 - Current
Center Supervisor
CSL Plasma
04.2020 - 05.2020
Intrium Assistant Center Manager
CSL Behring
04.2019 - 04.2020
Reception Tech
CSL Plasma
09.2017 - 03.2018
Medical Staff Associate
CSL Plasma
04.2017 - 09.2017
Registered Nurse
Kenwood Surgery Center
05.2013 - 11.2016
Charge Nurse/ Night Supervisor
Good Samaritan Hospital
08.2007 - 08.2013
Customer Service Representitive
Cincinnati Marriott North
07.2006 - 08.2008
Bachelor of Science - Nursing Science
Chamberlain College of Nursing
Associate of Science - Adult Health Nurse/Nursing
Good Samaritan College of Nursing And Health Sciences
Section name
- Replace the Experience information in my profile with this information: No
- Replace the Education information in my profile with this information: No
- Replace the Skills information in my profile with this information: No
- Kaitlyn-Spencer-Quality Training Specialist.pdf
- File Name: Kaitlyn-Spencer-Quality Training Specialist.pdf
- Content Type: application/pdf
- Updated By: Kaitlyn Spencer
- Upload Date: 11/19/2025 12:07:24 PM
- Comment
- Kaitlyn-Spencer-Assistant Manager in Quality.pdf
- File Name: Kaitlyn-Spencer-Assistant Manager in Quality.pdf