Kaitlyn Stacy
Roanoke,VA
Summary
Dedicated customer service representative with experience in resolving customer inquiries and complaints. Strong problem-solving skills and a commitment to maintaining a positive customer experience through effective communication.
Overview
6
6
years of professional experience
Work History
Food Delivery Driver
DoorDash
Roanoke, Virginia
06.2024 - Current
- Delivered food orders promptly to customers across various locations.
- Maintained vehicle cleanliness and ensured safe driving practices.
- Communicated effectively with customers to confirm delivery details.
- Ensured that the correct order was delivered to the customer.
Customer Service Representative
Wells Fargo
Roanoke, Virginia
02.2025 - 06.2025
- Assisted customers with account inquiries and banking services.
- Resolved customer complaints through effective communication, empathy, and problem-solving.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a positive attitude while managing high call volumes during peak times.
Telemetry Monitor Technician
Lewis Gale Medical Center
Salem, Virginia
09.2022 - 02.2024
- Monitored patient vital signs using telemetry equipment and systems.
- Reported abnormal readings to nursing staff for immediate action.
- Assisted in maintaining telemetry equipment and ensuring functionality.
- Documented patient data accurately in electronic health records.
Host
Olive Garden
Roanoke, Virginia
02.2022 - 09.2022
- Answered phone calls and handled reservations efficiently.
- Greeted guests and managed seating arrangements to optimize flow.
- Provided menus and informed guests about daily specials.
- Maintained cleanliness and organization of the host stand area.
Virtual Patient Sitter
Carillon
Roanoke, Virginia
03.2021 - 12.2021
- Monitored patient conditions and reported changes to nursing staff.
- Provided companionship and emotional support to patients during recovery.
- Documented patient behavior and interactions for healthcare team review.
- Trained new staff on patient care protocols and safety procedures.
Patient Sitter
Centra
Lynchburg, Virginia
02.2020 - 12.2020
- Monitored patient safety and comfort during care at Centra facilities.
- Assisted nursing staff with daily patient activities and needs.
- Observed and reported changes in patient conditions to healthcare team.
- Maintained cleanliness and organization of patient areas and supplies.
- Engaged patients in conversation to reduce anxiety and promote well-being.
Customer Service Representative
StarTek
Lynchburg, Virginia
06.2019 - 03.2020
- Processed customer transactions accurately and efficiently.
- Utilized internal systems to update customer information and records promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Jefferson Forest High School
Forest, VA05-2018
Skills
- Account management
- Conflict mediation
- Call escalation
- Data entry
- Transaction processing
- Call center operations
- Customer feedback analysis
- Conflict resolution
- Service orientation
- Effective communication
Timeline
Customer Service Representative
Wells Fargo
02.2025 - 06.2025
Food Delivery Driver
DoorDash
06.2024 - Current
Telemetry Monitor Technician
Lewis Gale Medical Center
09.2022 - 02.2024
Host
Olive Garden
02.2022 - 09.2022
Virtual Patient Sitter
Carillon
03.2021 - 12.2021
Patient Sitter
Centra
02.2020 - 12.2020
Customer Service Representative
StarTek
06.2019 - 03.2020
High School Diploma -
Jefferson Forest High School