Kaitlyn Stanley
Pearland,Texas
Summary
Community Outreach and Diversion Case Manager at Gulf Coast Center, skilled in active listening and case documentation. Successfully connected clients to vital resources, enhancing service access and client satisfaction. Proven ability to advocate for vulnerable populations while fostering collaborative relationships with service providers to ensure comprehensive care.
Overview
16
16
years of professional experience
Work History
Community Outreach and Diversion Case Manager
Gulf Coast Center
11.2024 - Current
- Worked a county-wide program as the single case manager for HOME-ARP.
- Connected clients with community resources and programs.
- Met with clients to develop assessment of supportive service needs.
- Maintained accurate client records and documentation.
- Participated in professional development opportunities to enhance skills and knowledge base.
- Educated clients on available services, rights, and responsibilities.
- Advocated on behalf of clients in various settings.
- Collaborated with other service providers to ensure continuity of care for clients.
- Developed comprehensive case management plans for clients.
- Participated in intake process by collecting, organizing and analyzing information about individuals.
Mental Health Peer Specialist
Gulf Coast Center
08.2022 - 10.2024
- Leveraged active listening and motivational interviewing to resolve client conflicts.
- Provided compassionate support, enhancing client trust and engagement.
- Maintained accurate and confidential client records, ensuring compliance with medical databases.
- Had a positive impact on morale within the workplace for all employees.
Freelance Artist
Self Employed
01.2019 - 08.2022
- Articulated original design ideas to clients and translated concepts into artwork.
- Generated rough concept sketches and illustrations before proceeding to final pieces.
- Maintained workspace organization and replenished supplies to reduce downtime.
- Presented work at sales, exhibits, museums, and online websites.
- Utilized digital illustration and social media skills to present work online, leading to increased sales.
Shop Manager/Receptionist
Blacklist Tattoo & Piercing Co.
08.2014 - 11.2018
- Developed traditional and digital marketing campaigns utilizing social media platforms.
- Addressed customer complaints and provided fair and satisfying resolutions.
- Greeted customers with warmth, establishing a welcoming and inclusive environment.
- Monitored and adjusted staff schedules based on business requirements.
- Implemented and supervised maintenance and sanitation standards for equipment and instruments.
- Increased employee job satisfaction with hands-on, motivational approaches.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Tattoo Artist
Sin on Skin
07.2009 - 08.2014
- Partnered with customers to develop unique designs fitting specific desires.
- Helped clients select optimal sizes, designs, and colors to achieve desired looks.
- Kept tools and workspaces clean to exceed health code requirements.
- Applied sterile dressings to recently completed work to protect designs and minimize infection risks.
- Educated clients about at-home care to prevent complications from tattoo work.
Skills
- Active Listening
- Analytical Skills
- Communication
- Conflict Resolution
- Creative Problem Solving
- Interpersonal Skills
- Medical Databases
- Motivational Interviewing
- Microsoft Office
- Customer Satisfaction
- Creative Writing
- Graphic Design
- Fine Art
- Relationship building
- Home visits and inspections
Accomplishments
- Worked a county-wide program as the single case manager for HOME-ARP and was able to assisted clients in maintaining stable housing.
- Enhanced Client Satisfaction and Retention, At Gulf Coast Center, leveraged active listening and motivational interviewing to resolve client conflicts, resulting in an increase in client retention. Brought direct service hours for Mental Health Peer Support to 215% of previous productivity. Established a weekly Mental Health Peer Support Group, which had been a goal of the Gulf Coast Center for several years.
Timeline
Community Outreach and Diversion Case Manager
Gulf Coast Center
11.2024 - Current
Mental Health Peer Specialist
Gulf Coast Center
08.2022 - 10.2024
Freelance Artist
Self Employed
01.2019 - 08.2022
Shop Manager/Receptionist
Blacklist Tattoo & Piercing Co.
08.2014 - 11.2018
Tattoo Artist
Sin on Skin
07.2009 - 08.2014
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