Kaitlyn Staples
Warner Robins,GA
Summary
Experienced with international program coordination and strategic planning. Utilizes strong organizational skills to manage multiple concurrent projects efficiently. Track record of fostering productive relationships with stakeholders and aligning team efforts with organizational objectives.
Overview
13
13
years of professional experience
Work History
Country Coordinator
S&K Aerospace
04.2024 - Current
- Maintain a proactive and courteous working relationship with foreign partners and contract support personnel.
- Work with other departments to provide full, accurate and expeditious support for foreign partner concerns
- Communicate with foreign partners regarding required information in order to maintain a steady flow for procurements or repair
- Provide a liaison between foreign partner and vendors regarding any delays in procurement or repair
- Ensure appropriate filing of communications
- Prepare foreign partner specific data as required
- Analyzed project data to identify trends, driving informed decision-making and operational efficiency improvements.
- Streamlined reporting processes to enhance data quality while reducing time spent on administrative tasks.
Graduation Coach Assistant
Georgia Military College
11.2022 - 08.2023
- Counsel Dual Enrollment students on courses needed, course load, financial responsibilities, qualifications for the Dual Enrollment Program, etc.
- Verify accuracy of Dual Enrollment funding via GaFutures and Ellucian.
- Developed personalized education plans aligning with individual student goals and institutional standards.
- Register Dual Enrollment, transient and non-degree students
- Analyzed student data to inform program improvements and enhance overall effectiveness of coaching initiatives.
- Facilitated communication between students, parents, teachers, and administrators regarding academic progress and intervention efforts.
- Monitor workflows for any issues
- Submit check register for approvals or voids of refunds on student accounts
- Submit weekly balance reports
- Reconcile cash drawer and submit change fund reconciliation report each term
- Submit multiple reports to graduation coach lead and director
Dual Enrollment Assistant
Georgia Military College
11.2021 - 12.2021
- Organize spreadsheets based on Dual Enrollment funding progress
- Contact high school counselors via email and/or phone as needed
- Check GAFutures for Dual Enrollment funding progress regularly
- Achieve a high level of customer service at all times
- Handle multiple tasks and execute them in a timely fashion
- Assist students with questions and/or concerns
- Assist in bookstore as needed: check books in/out, cash out sales
Bookstore Coordinator
Georgia Military College
01.2018 - 10.2021
- Key holder
- Committee Member of the Ethics team
- Achieved a high level of customer service at all times
- Streamlined administrative processes, improving workflow efficiency across multiple departments.
- Developed communication strategies to enhance collaboration among faculty, staff, and students.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Implemented feedback mechanisms to assess program effectiveness and align services with student needs.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Trained new cashiers on register systems and company policies to enhance team performance.
- Directed daily operations, ensuring efficient inventory management and customer service excellence.
- Developed promotional strategies that increased foot traffic and boosted monthly sales figures.
- Ensure correct procedure is followed when retiring books
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Increased sales by establishing strong relationships with publishers and negotiating better deals.
- Managed financials including budgeting, forecasting, and reporting to ensure profitability while minimizing expenses.
- Ensure promotional/scholarship accounts are charged properly
- Place holds on accounts and ensure they are taken off at proper time
- Design clothing and other novelty items
- Trained and mentored staff in multiple locations on product knowledge and sales techniques to enhance team performance.
- Accurately process and retrieve documentation in a document image system
- Assist vendors and process purchase orders and invoices for payment of goods and services purchased.
- Enhanced store layout based on customer flow analysis, increasing engagement and sales opportunities.
Financial Aid Advisor/Business Office Assistant
Georgia Military College
09.2016 - 01.2018
- Guided students through financial aid application processes and eligibility requirements.
- Accurately process and retrieve documentation in a document image system
- Trained students to utilize online Self-Service options and, as needed, the Verification Portal
- Educated prospective students on available financial aid options and application procedures.
- Counsel students about Satisfactory Academic Progress, the importance of attending courses as registered, and items or actions that may impact financial aid eligibility
- Work with personnel at other campuses to resolve issues pertaining to awarding aid
- Assist vendors and process purchase orders and invoices for payment of goods and services purchased by the College
- Know the basics of admissions, registrar, and advising requirements and services and how they impact financial aid
- Maintained compliance with federal, state, and institutional regulations regarding financial aid disbursement.
- Mentored junior advisors, fostering professional growth and improving team performance outcomes.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Key holder
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
Bookstore Coordinator
Georgia Military College
09.2015 - 09.2016
- Key holder
- Committee Member of the Ethics team
- Achieved a high level of customer service at all times
- Streamlined administrative processes, improving workflow efficiency across multiple departments.
- Developed communication strategies to enhance collaboration among faculty, staff, and students.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Implemented feedback mechanisms to assess program effectiveness and align services with student needs.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Trained new cashiers on register systems and company policies to enhance team performance.
- Directed daily operations, ensuring efficient inventory management and customer service excellence.
- Developed promotional strategies that increased foot traffic and boosted monthly sales figures.
- Ensure correct procedure is followed when retiring books
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Increased sales by establishing strong relationships with publishers and negotiating better deals.
- Managed financials including budgeting, forecasting, and reporting to ensure profitability while minimizing expenses.
- Ensure promotional/scholarship accounts are charged properly
- Place holds on accounts and ensure they are taken off at proper time
- Design clothing and other novelty items
- Trained and mentored staff in multiple locations on product knowledge and sales techniques to enhance team performance.
- Accurately process and retrieve documentation in a document image system
- Assist vendors and process purchase orders and invoices for payment of goods and services purchased.
- Enhanced store layout based on customer flow analysis, increasing engagement and sales opportunities.
Desk Clerk
Georgia Military College
01.2015 - 09.2015
- Achieve a high level of customer service at all times
- Handle multiple tasks and execute them in a timely fashion
- Provide a liaison between directors, employees and students
- Prepare information packets and correspondence letters
- Assist students with questions and/or concerns
- Assist in bookstore as needed: check books in/out, cash out sales
- Key/Security alarm code holder
- Ensure proper opening/closing procedures are followed
Receptionist
Precision Tune Auto Care
06.2014 - 12.2014
- Achieve a high level of customer service at all times
- Handle multiple tasks and execute them in a timely fashion
- Provide a liaison between employees and customer
- Sell additional services by recognizing the opportunity to up-sell accounts
- Assist customers with concerns and complaints
- Check customers in upon arrival
- Cash customers out after services
- Answer calls
- Maintain front lobby
- Pick customers up and drop customers off when needed
- Handle retrieval of spare parts upon request
- Handle record keeping
- Handle daily bank deposits and safe controls
- Maintain cash drawer
Work Study
Georgia Military College
10.2012 - 01.2014
- Achieved a high level of customer service at all times
- Handled multiple tasks and execute them in a timely fashion
- Prepared information packets and correspondence letters
- Assisted students with questions and/or concerns
- Assisted in bookstore as needed: check books in/out, cash out sales
Education
Associate of Science - Early Childhood Education
Georgia Military College
Warner Robins, GA07.2014
High School Diploma -
Warner Robins High School
Warner Robins12.2011
Skills
- Strong customer service skills
- Experienced in Microsoft Office applications
- Database management expertise
- Research and analysis
- Budgeting and finance
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Public relations
- Analytical thinking
- Staff supervision
Timeline
Country Coordinator
S&K Aerospace
04.2024 - Current
Graduation Coach Assistant
Georgia Military College
11.2022 - 08.2023
Dual Enrollment Assistant
Georgia Military College
11.2021 - 12.2021
Bookstore Coordinator
Georgia Military College
01.2018 - 10.2021
Financial Aid Advisor/Business Office Assistant
Georgia Military College
09.2016 - 01.2018
Bookstore Coordinator
Georgia Military College
09.2015 - 09.2016
Desk Clerk
Georgia Military College
01.2015 - 09.2015
Receptionist
Precision Tune Auto Care
06.2014 - 12.2014
Work Study
Georgia Military College
10.2012 - 01.2014
Associate of Science - Early Childhood Education
Georgia Military College
High School Diploma -
Warner Robins High School
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