KAITLYN STARK
Warren,Oregon
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
Work History
Clinic Supervisor
The Oregon Clinic - Portland Dermatology
10.2022 - Current
- Responsible for providing superior leadership, excellent communication skills and led by example
- Functioned as a primary liaison between clinic patients, staff, and providers
- Developed and proved supported to staff working directly under my supervision
- Worked with a group of 8 providers to create workflows and implement best practices with a clear understanding of daily clinic operations
- Worked closely with providers to implement budgets and stay on task with budget strategies.
Patient Services Coordinator
The Oregon Clinic - Portland Dermatology
09.2019 - 10.2022
- Support patient service needs by coordinating efficient referrals for additional resources
- Provide scheduling and registration for patients and family members
- Develop and build upon relationships with product reps, along with product ordering
- Maintain knowledge of community services and resources available to patients
- Assist with developing and coordinating schedules and templates within the EMR
- Coordinate communication between patients, family members, and medical staff
- Enhance patient satisfaction with fast, knowledgeable service
- Provide customer support by going above-and-beyond to offer exceptional support for all needs.
Program Assistant
Columbia Community Mental Health
04.2017 - 08.2019
- Increased program effectiveness through powerful outreach and user engagement strategies
- Maintained detailed program documentation, including attendance, resource use, and staff hours
- Assisted with budget administration by tracking expenses and processing payments
- Coordinated internal program events, including staff meetings and presentations
- Kept schedules organized and balanced with meetings
- Supported meetings by preparing spaces and materials and taking detailed notes.
Assistant Administrator
Columbia Community Mental Health
07.2015 - 04.2017
- Selected, scheduled, and assigned tasks to department staff to ensure efficient and effective operation of the department
- Maintained staff schedules for facility and assisted in the hiring process and onboarding of all new staff
- Provided payroll support to the administrator
- Scheduled and coordinated bi-monthly staff meetings
- Maintained and updated budget spreadsheets for all projects
- Evaluated and streamlined operations, delivering improvements in carrying out daily functions
- Tracked and analyzed reports, including budgets, operation activities, and department metrics
- Protected organization in event of emergencies with well-planned crisis management strategies.
Qualified Mental Health Associate/QMHA
Columbia Community Mental Health
10.2013 - 07.2015
- Cared for patients with mental illnesses, developmental disabilities, and emotional disturbance
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches
- Intervened in crisis situations as constant and reliable presence for stability
- Protected patients by maintaining patient safety during and between scheduled activities
- Helped devise and implement effective plans of care as part of multidisciplinary team
- Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members
- Met administrative and clinical documentation requirements in terms of both content and timeliness
- Supported clients with direct services at home or in community and documented progress.
Education
Master of Healthcare Administration -
University of Phoenix
Portland, Oregon11.2018
Bachelor of Science in Psychology -
University of Phoenix
Portland, Oregon05.2015
Associate of Science Pre-Nursing -
Portland Community College
Portland, Oregon06.2008
Skills
Microsoft Office
Epic & Athena/Centricity EMR
Kronos & ADP Timekeeping Software
Ultipro/UKG HR Software
Clinical Leadership
HIPAA Compliance
Effective Communication
Training and mentoring
Operational management
Quality Control
Timeline
Clinic Supervisor
The Oregon Clinic - Portland Dermatology
10.2022 - Current
Patient Services Coordinator
The Oregon Clinic - Portland Dermatology
09.2019 - 10.2022
Program Assistant
Columbia Community Mental Health
04.2017 - 08.2019
Assistant Administrator
Columbia Community Mental Health
07.2015 - 04.2017
Qualified Mental Health Associate/QMHA
Columbia Community Mental Health
10.2013 - 07.2015
Bachelor of Science in Psychology -
University of Phoenix
Associate of Science Pre-Nursing -
Portland Community College
Master of Healthcare Administration -
University of Phoenix
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