Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Starkman

Placentia,United States

Summary

Reliable, sales associate with customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing good service. In-depth understanding of sales strategy and merchandising techniques. Outgoing personality and easy to get along with.

Overview

3
3
years of professional experience

Work History

Salesperson

LaZBoy Furniture Gallery
03.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Logged reports, expenses, receipts, and sales in company database.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Used in-store system to locate inventory and place special orders for customers.

Brand Representative

American Eagle Outfiters
06.2022 - 03.2023
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Rang up customers by processing cash and credit payments to complete sales transactions.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Increased sales by effectively communicating product benefits.

Receptionist

Salon 860 West
05.2021 - 09.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Learned details of types of treatments and procedures in order to answer questions from guests.

Brand Representative

Abercrombie & Fitch
08.2020 - 10.2021
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Rang up customers by processing cash and credit payments to complete sales transactions.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Maintained knowledge of current promotions and product features.

Education

Associate of Arts - Business Management

California State University - Fullerton
Fullerton, CA
05.2025

Skills

  • Customer Engagement
  • Business Development
  • Relationship Selling
  • Sales Process
  • Customer Care
  • Strong communication
  • Customer relationship building
  • Product knowledge
  • Processing Payments

Timeline

Salesperson

LaZBoy Furniture Gallery
03.2023 - Current

Brand Representative

American Eagle Outfiters
06.2022 - 03.2023

Receptionist

Salon 860 West
05.2021 - 09.2022

Brand Representative

Abercrombie & Fitch
08.2020 - 10.2021

Associate of Arts - Business Management

California State University - Fullerton

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Kaitlyn Starkman