Kaitlyn Steere
Dracut,MA
Summary
Highly organized and detail-oriented with strong customer service and communication skills, seeking to contribute to a growing organization that values development and long-term career growth.
Overview
11
11
years of professional experience
Work History
Wire Transfer Specialist I
Rockland Trust
Lowell, MA
10.2025 - Current
- Assisted with the Enterprise Bank–Rockland Trust merger by onboarding customers to online banking, coordinating new wire transfer agreements, and retrieving legacy Enterprise data to support post-merger customer research and issue resolution.
- Processed high-volume wire transfers with accuracy and adherence to compliance standards.
- Collaborated with cross-functional teams to resolve transfer discrepancies efficiently.
- Analyzed transaction data to identify patterns and mitigate risks effectively.
- Delivered operational insights to assist leadership during the Enterprise Bank to Rockland Trust integration.
Wire Transfer Specialist I & II
Enterprise Bank
Lowell, MA
08.2022 - 10.2025
- Processes outgoing wire transfers from online platform, branches, internal departments and phone in customers via email and call backs
- Reviews and verifies incoming and outgoing service messages, drawdowns, wire transfers, and both internal and external email requests
- Conducts internal training sessions on wire transfer procedures for new hires, including granting system access
- Reviews OFAC (Office of Foreign Assets Control) and fraudulent incoming and outgoing wire requests with the support of BSA and Risk Management
- Manages internal reports for previous and current day
- Creates foreign currency contracts in the system for international wire transfers
- Uploads and archives subpoena requests
- Reconciles and balances department totals at the close of each business day
- Archives daily transaction totals and corresponding documentation for future reference
Payment Systems Representative
Jeanne D'arc Credit Union
Lowell, MA
05.2021 - 07.2022
- ACH processing
- Wire Processing
- Check research including adjustments and returns
- External transfers- setting up, changing and/or deleting
- Placing stop payments for checks and ACHs
- Research of returned checks
- Assist members with account questions including returned wires, returned checks, and posting errors
Bank Teller
Jeanne D'Arc Credit Union
Tyngsboro, MA
09.2020 - 05.2021
- Process deposits and withdrawals within members accounts
- Print Money Orders and Treasurer's checks
- Internal transfers for one or more members at a time
- Loan payments including mortgage, Visa, installment, HELOC and HELOAN
- Cash checks for both members and non-members
- Provide excellent customer service
Courtesy Booth Clerk
Market Basket
Lowell, MA
10.2015 - 09.2021
- Balance cashier drawers
- Collect and log in cash pickups
- Lottery sales, money orders, employee purchases
- Cash personal, payroll and government checks
- Merchandise returns
- Assist with customer complaints
- Assist management
- Train new hires
- Provide excellent customer service
Cashier
Market Basket
Lowell, MA
09.2014 - 10.2015
- Process customer orders with various forms of payment
- Provide excellent customer service while focusing on efficiency
Education
Middlesex Community College
Bedford, MAHigh School Diploma -
Dracut High School
Dracut, MA05-2018
Skills
- Thrive in fast-paced environments while maintaining strong organizational skills
- Strong time management abilities to meet deadlines and maximize productivity
- Skilled at multitasking and prioritizing tasks in dynamic settings
- Proficient in Excel with the ability to efficiently manage data and tasks
- Exceptional customer service
Timeline
Wire Transfer Specialist I
Rockland Trust
10.2025 - Current
Wire Transfer Specialist I & II
Enterprise Bank
08.2022 - 10.2025
Payment Systems Representative
Jeanne D'arc Credit Union
05.2021 - 07.2022
Bank Teller
Jeanne D'Arc Credit Union
09.2020 - 05.2021
Courtesy Booth Clerk
Market Basket
10.2015 - 09.2021
Cashier
Market Basket
09.2014 - 10.2015
High School Diploma -
Dracut High School
Middlesex Community College