Kaitlyn Stephens
Bartlesville
Summary
Motivated hospitality enthusiast with engaging personality and flexible approach. Excited, friendly and anticipating customer needs to facilitate authentic dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Mexico Joes
06.2023 - Current
- "Delighted every guest by giving my best" -our company motto.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Crew Member
McDonald's
09.2022 - 05.2023
- Managed food and frier temps to maintain food and safety handling standards
- Executed 100-200 orders per shift to ensure minimal customer wait times
- Built rapport with customers resulting in a customer satisfaction score of 95%
- Utilized 2 Point of Sale systems to process up to 200 orders per shift, while ensuring a $0 cash discrepancy
- Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner
- Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.
Server/Waitress
Los Cocos
09.2019 - 06.2022
- Memorized over 40 menu items and rotating weekly specials so I could advise customers on their orders
- Served lunch and dinner to 40-100 customers per shift at a family owned restaurant
- Gained experience in time management while taking care of customers and also multitasking
- Kept a clean environment for all guests to ensure quality assurance procedures and protocol.
Manager
Los Cocos
09.2019 - 06.2022
- Helped guests in the restaurant in a timely and effective way that satisfied both the customers needs and the company's as well 100% of the time
- Organized and updated office paper work for the company Whenever there were new hires or inventory roles
- Worked with money and bookkeeping at the end of every shift, making sure that all numbers matched up correctly
- Encouraged my employees to push ongoing specials and desserts to tables for an increase in sales.
Child Care Worker
Locust Grove United Methodist Church
02.2022 - 05.2022
- Ensured a safe and nurturing childcare environment
- Clearly communicated with each child's parents to understand each child's specific needs and desires
- Effectively interacted with infants and educated toddlers working towards specific age-appropriate milestones
- Created a fun environment planning activities that both entertained and stimulated the children.
Stylist
Maurices
07.2021 - 01.2022
- Helped customers choose outfits for multiple different occasions
- Worked with a Point of Sale system that allowed customers to be paid out, order clothes, print off mailing slips, and many other things
- Worked with 40+ customers a day to ensure what they were buying was what they wanted
- Encouraged new and returning customers to apply for company credit card which boosted sales by 10%
- Worked with multiple different promotions a week to further increase sales, especially during the holidays
- Worked as a cashier and handled hundreds of dollars per shift.
Education
Diploma -
Locust Grove High School
Locust Grove, OK05.2021
Concurrent -
Rogers State University
Associate of Science in Business Administration - Business Administration
Northeastern Oklahoma A&M
Miami, OK05.2023
Bachelor of Science - Hospitality And Tourism Management
Oklahoma State University
Stillwater, OK05.2025
Skills
- Customer Service
- Public Speaking
- Interpersonal Communication
- Menu Recommendations
- Food safety understanding
- Food spoilage prevention
- Guest Relations Management
- Upselling techniques
- Allergy awareness
Accomplishments
- Served as Parliamentarian for Student Body Government at NEO.
- Served as Secretary for Professional Business Leaders of NEO.
- Served as Secretary for 2 years in high school for student council.
- Spearheaded a team and won the Mabon Award, a $2,000 grant for a project to improve campus life at NEO.
- Actively competed in Love's Cup business competition with a team of other entrepreneurial-minded students at NEO.
- Paged at the Capitol two times, serving the Oklahoma State Senate.
- Participated in I2E's Entrepreneurial Love's Cup Competition with a team from Northeastern Oklahoma A&M with 1st place in the small business division.
- Paulsen Award Recipient.
References
- Amy Ishmael, 918-540-6212 (work), aishmael@neo.edu
- Monique Zamarripa, 918-533-8678, moniquezamarripa@icloud.com
Certification
- ServeSafe Food Protection Manager Certification- 10/8/2023-10/8/2028
- Alcohol Beverage Employee License- 8/4/2023-8/3/2025
Timeline
Waitress
Mexico Joes
06.2023 - Current
Crew Member
McDonald's
09.2022 - 05.2023
Child Care Worker
Locust Grove United Methodist Church
02.2022 - 05.2022
Stylist
Maurices
07.2021 - 01.2022
Server/Waitress
Los Cocos
09.2019 - 06.2022
Manager
Los Cocos
09.2019 - 06.2022
Diploma -
Locust Grove High School
Concurrent -
Rogers State University
Associate of Science in Business Administration - Business Administration
Northeastern Oklahoma A&M
Bachelor of Science - Hospitality And Tourism Management
Oklahoma State University
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