Kaitlyn Stephens
Cincinnati,Ohio
Summary
Clinician experienced in substance abuse counseling, known for conducting thorough assessments and developing targeted treatment plans. Skilled in crisis intervention and patient education, fostering resilience and well-being through collaborative care strategies and effective communication.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Clinician
Medmark
Milford, OH
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed household errands and other essential duties.
Clinician
The Pax House
Cincinnati, Ohio
04.2023 - 08.2025
- Educated patients on preventative health measures as well as lifestyle modifications that may improve their overall wellbeing.
- Maintained accurate documentation of patient histories, vital signs, medications prescribed, lab results, and other pertinent information.
- Provided crisis intervention services, including emergency evaluation, safety planning and risk assessment.
- Coordinated follow-up visits with specialists or other providers when necessary.
- Performed comprehensive assessments and developed individualized treatment plans for clients with SUD diagnoses.
- Developed advanced communication and interpersonal skills to effectively communicate with patients, families, and colleagues.
- Developed personalized treatment plans based on individual client needs and goals.
- Conducted individual and group therapy sessions to foster emotional well-being.
- Maintained accurate documentation of client progress and treatment outcomes.
- Educated clients and families on mental health resources and coping strategies.
- Participated in continuous professional development to stay updated on best practices.
- Advised individuals regarding medication compliance, lifestyle changes, stress reduction techniques.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Monitored client progress through regular follow-up meetings or phone calls.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Assessed patient symptoms, histories, current concerns, and responses to develop clear picture of current health.
- Engaged in ethical decision making processes when determining best course of action for clients.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Monitored patient progress and adjusted treatment plans as necessary.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
General Manager
Bard's Burger's & Chili
Covington, Kentucky
08.2022 - 04.2023
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Implemented successful training program to upskill employees.
- Held teams accountable to rules and regulations for safe, consistent service.
- Oversaw routine ordering and inventory practices to optimize customer experiences.
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.
- Directed daily operations of restaurant, ensuring smooth workflow and efficient service.
- Managed staff scheduling and training to maintain optimal team performance.
- Oversaw inventory management and procurement of food supplies and equipment.
- Implemented quality control measures to uphold food safety standards.
- Developed marketing strategies to attract new customers and enhance brand awareness.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager
Aladdin's Eatery
Cincinnati, Ohio
05.2021 - 08.2022
- Implemented successful training program to upskill employees.
- Organized staff schedules to close gaps and maximize financial results.
- Uphold brand quality standards across all service levels.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Set team performance targets to motivate and reward staff.
- Led teams by example to deliver exceptional standard of work.
- Directed daily operations of restaurant, ensuring smooth workflow and efficient service.
- Managed staff scheduling and training to maintain optimal team performance.
- Oversaw inventory management and procurement of food supplies and equipment.
- Implemented quality control measures to uphold food safety standards.
- Developed marketing strategies to attract new customers and enhance brand awareness.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Spoon & Cellar
Cincinnati, Ohio
02.2020 - 05.2021
- Oversaw routine ordering and inventory practices to optimize customer experiences.
- Scheduled staff shifts to guarantee adequate capacity for ideal.
- Managed staff scheduling and training to maintain optimal team performance.
- Directed daily operations of restaurant, ensuring smooth workflow and efficient service.
- Oversaw inventory management and procurement of food supplies and equipment.
- Implemented quality control measures to uphold food safety standards.
- Developed marketing strategies to attract new customers and enhance brand awareness.
- Collaborated with kitchen staff to refine menu offerings based on customer feedback.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Manager
The Happy Grape
Lexington, Ohio
03.2017 - 02.2020
- Planned and executed strategies to increase business and drive profit growth.
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Monitored employee work to assess performance and identify knowledge gaps.
- Organized training for new team members and routine retraining for established employees.
- Oversaw execution of opening and closing procedures to desired standard.
- Cross-trained staff in secondary roles to expand operational diversity.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on service standards and product knowledge.
- Managed inventory levels and ordered products to maintain stock availability.
- Resolved customer complaints promptly to maintain positive relationships.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Bachelor of Science - Social Work Candidate
MVNU
Mount Vernon, OH 04.2024 - 05.2028
Associate of Arts - General Studies
Mount Vernon University
Mount Vernon, OH 08.2024 - 04.2026
CDCA LICENSE - Chemical Dependency
University of Cincinnati
Skills
- Substance Abuse Awareness
- Substance Abuse Counseling
- Client assessment
- Treatment Planning
- Conflict Resolution
- Active Listening
- Effective Communication
- Resilience Building
- Group Facilitation
- Crisis Intervention
- Interpersonal Skills
- Trauma-Informed Care
- Case Management
- Patient education
- Crisis intervention
- Treatment planning
- Data analysis
- Team collaboration
- Effective communication
- Customer service
- Organization and time management
- Problem resolution
- Social perceptiveness
- Analytical and critical thinking
- Computer skills
- Data entry
- Recordkeeping
- Communication
- Analytical thinking
- Dependable and responsible
- Quality assurance
- Team management
- First Aid/CPR
- Record management
Certification
- CDCA License, 187732, University of Cincinnati, 03/01/24
- Management Servsafe License in Food Health Safety, 01/01/22
- Real Estate Certificate of Completion, 08/01/20
Personal Information
Title: Counselor
Coursework
Title: Counselor
Timeline
Clinician
Medmark
08.2025 - Current
Associate of Arts - General Studies
Mount Vernon University
08.2024 - 04.2026
Bachelor of Science - Social Work Candidate
MVNU
04.2024 - 05.2028
Clinician
The Pax House
04.2023 - 08.2025
General Manager
Bard's Burger's & Chili
08.2022 - 04.2023
General Manager
Aladdin's Eatery
05.2021 - 08.2022
General Manager
Spoon & Cellar
02.2020 - 05.2021
Manager
The Happy Grape
03.2017 - 02.2020
CDCA LICENSE - Chemical Dependency
University of Cincinnati