Kaitlyn Stevens
Douglasville,GA
Overview
4
4
years of professional experience
Work History
Call Operator
Lambeth Creations LLC.
Thomasville, NC
03.2023 - 12.2024
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Transcribed message details to promptly relay to appropriate recipients.
- Paged employees over PA system to ensure prompt connection with callers.
- Entered information and updated client records following telephone interactions.
- Utilized problem-solving skills when responding to difficult customer inquiries or complaints.
- Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Reported telephone line issues and outages for prompt repairs.
Call Operator
Jahlyn Designs
Winston-Salem, NC
02.2022 - 01.2023
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Completed connections between callers, departments and professionals.
- Paged employees over PA system to ensure prompt connection with callers.
- Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
Cashier
Cupids Corner
Greensboro, NC
06.2021 - 12.2022
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed customer payments quickly and returned exact change and receipts.
- Helped with purchases and signed customers up for rewards program.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed sales transactions to prevent long customer wait times.
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
Skills
- Patience and tolerance
- Professional communication
- Call reception
- Flexible schedule
- Typing speed
- Greeting customers
- Call transferring
- Information assistance
- Telephone reception
- Call transfers
- Computer skills
- Recordkeeping
- Empathy and patience
- Schedule coordination
- Call routing
- Client service
- Clear communication
- Call follow-up
- Strong memory
Timeline
Call Operator
Lambeth Creations LLC.
03.2023 - 12.2024
Call Operator
Jahlyn Designs
02.2022 - 01.2023
Cashier
Cupids Corner
06.2021 - 12.2022