Overview
Work History
Skills
Timeline
Generic

Kaitlyn Stevens

Douglasville,GA

Overview

4
4
years of professional experience

Work History

Call Operator

Lambeth Creations LLC.
Thomasville, NC
03.2023 - 12.2024
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Entered information and updated client records following telephone interactions.
  • Utilized problem-solving skills when responding to difficult customer inquiries or complaints.
  • Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Took messages from callers and accurately relayed details to intended staff.
  • Reported telephone line issues and outages for prompt repairs.

Call Operator

Jahlyn Designs
Winston-Salem, NC
02.2022 - 01.2023
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Completed connections between callers, departments and professionals.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.

Cashier

Cupids Corner
Greensboro, NC
06.2021 - 12.2022
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped with purchases and signed customers up for rewards program.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Answered customer questions and provided store information.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customers' questions and provided information on store procedures or policies.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.

Skills

  • Patience and tolerance
  • Professional communication
  • Call reception
  • Flexible schedule
  • Typing speed
  • Greeting customers
  • Call transferring
  • Information assistance
  • Telephone reception
  • Call transfers
  • Computer skills
  • Recordkeeping
  • Empathy and patience
  • Schedule coordination
  • Call routing
  • Client service
  • Clear communication
  • Call follow-up
  • Strong memory

Timeline

Call Operator

Lambeth Creations LLC.
03.2023 - 12.2024

Call Operator

Jahlyn Designs
02.2022 - 01.2023

Cashier

Cupids Corner
06.2021 - 12.2022

Similar Profiles

  • AFOLABI SAULABIU

    AFOLABI SAULABIUAFOLABI SAULABIU

    Housing Officer at London Borough of Lambeth - Lambeth CouncilHousing Officer at London Borough of Lambeth - Lambeth Council

  • Erica Harwood

    Erica HarwoodErica Harwood

    Business Owner at Erica's Imperfectly Perfect Creations LLC LLCBusiness Owner at Erica's Imperfectly Perfect Creations LLC LLC

  • Mallory Sain

    Mallory SainMallory Sain

    Sales Account Executive and Client Manager at CANEY CREEK CREATIONS, LLCSales Account Executive and Client Manager at CANEY CREEK CREATIONS, LLC

  • David Cordero

    David CorderoDavid Cordero

    Maintenance Technician at BonnellMaintenance Technician at Bonnell

  • Chaniah Mckenzie

    Chaniah MckenzieChaniah Mckenzie

    Admissions Assistant at Douglasville, Nursing and RehabilitationAdmissions Assistant at Douglasville, Nursing and Rehabilitation

CREATE PROFILE
Kaitlyn Stevens