Kaitlyn Stone
Rosharon,TX
Summary
Motivated Quality Assurance Analyst offers test plan creation and bug detection expertise paired with outstanding multitasking and time management abilities. Seasoned professional deeply familiar with broad range of multiple Microsoft Point of Sale Systems including extensive testing in Microsoft 2012 & D365.
Overview
12
12
years of professional experience
Work History
Quality Assurance Analyst
Stoneridge Software
11.2023 - Current
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Identified and tracked software defects using bug tracking systems.
- Created comprehensive test cases based on technical specifications or client requests.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Documented all phases of test execution including results analysis and defect resolution.
- Trained and led internal and external clients on proper QA processes.
Manager - IT Quality Assurance
Mattress Firm
Houston, TX
05.2022 - 11.2023
- Established procedures and quality standards.
- Established product specifications and quality assurance practices.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
- Fielded complaints from clients and rectified service issues.
- Collaborated with developers and other stakeholders to resolve complex problems in a timely manner.
- Analyzed user feedbacks to identify areas for improvement in existing products or services.
- Trained junior staff members on best practices for software testing techniques.
- Maintained accurate records of all tests performed including results, bugs found, fixes applied.
- Coached, mentored and trained team members in order to improve their job performance.
IT Quality Assurance Analyst
Mattress Firm
12.2017 - 05.2022
- Recommended improvements to systems and procedures for increased productivity.
- Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Assessed and tested within MAX POS, D365, Salesforce, and MFRMs digital checkout to uncover bugs and assisted in finding resolutions.
- Delegated daily tasks to team members to optimize group productivity.
Service Desk Technician
Mattress Firm
04.2017 - 12.2017
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
IT Implementation Specialist
Mattress Firm
10.2016 - 04.2017
- Delivered in-depth, valuable in classroom training sessions to employees transitioning from Sleepys and Sleep Train to MAX POS.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Identified and communicated to management regarding areas needing additional training.
- Evaluated and communicated trainee participation and performance in reports to management.
Store Manager/District Trainer
Mattress Firm
03.2012 - 10.2016
- Established and exceeded organizational performance and individual performance goals.
- Role-played with employees to help sharpen skills and learn to deal with challenging situations.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Education
Thomson High School
01.2014
Skills
- Microsoft 2012 & D365 System Testing
- Test Case Development
- Engaging & Passionate speaker
- Classroom led training and Demonstrations
- One on One training
- Attention to Detail
- Quality Issue Identification
- Upbeat and Positive Personality
- Requirements Analysis
- Multitasking and Prioritization
- Verbal and Written Communication
- Adaptive Team Player
- Problem-Solving
Timeline
Quality Assurance Analyst
Stoneridge Software
11.2023 - Current
Manager - IT Quality Assurance
Mattress Firm
05.2022 - 11.2023
IT Quality Assurance Analyst
Mattress Firm
12.2017 - 05.2022
Service Desk Technician
Mattress Firm
04.2017 - 12.2017
IT Implementation Specialist
Mattress Firm
10.2016 - 04.2017
Store Manager/District Trainer
Mattress Firm
03.2012 - 10.2016
Thomson High School
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