Kaitlyn Strait
Waycross,GA
Summary
Highly motivated, with 5+ years in customer service. Possesses in-depth knowledge of financial modeling, data analysis, and investment strategy. Experienced with risk assessment, fraud identification and prevention, and data analysis. Personable Call Center Agent with 2 years experience in providing customers with premium assistance over the phone on company products to ensure full satisfaction. I am a highly driven and hard working professional who gets the job done right with excellent communication and negotiation skills. Experienced cashier with 5+ years of retail experience providing exceptional customer service, handling cash transactions and using point of sale systems. Detail-oriented with excellent customer service and communication skills. Capable of maintaining accurate records and efficiently processing transactions
Overview
8
8
years of professional experience
Work History
Resolution Coordinator Call Center
Walmart
remote, GA, United States
10.2023 - 04.2024
- Provided suitable risk management measures and aided with 100% risk management implementation
- Analyzed customer data to identify potential fraudulent activity
- Take calls from customers answering questions or addressing any concerns they may have
- Monitored customer accounts for suspicious activity and conducted investigations as needed
- Collaborated with other departments to develop and implement strategies to prevent fraud
- Provided exceptional customer service with efficient, prompt resolutions
- Answered calls, live chats, and emails
- Investigated accounts and determined refund ability
- Deescalate customers and situations
Delivery Driver
Fedex Ground
Waycross, GA
08.2021 - 08.2023
- Monitored and reported any vehicle maintenance and repair needs
- Conducted daily pre-trip and post-trip inspections of delivery vehicle
- Ensured packages were properly labeled and organized for efficient delivery
- Maintained accurate and up-to-date records of deliveries
- Maintained accurate delivery records
- Assisted with loading and unloading of cargo
- Skilled in safely maneuvering delivery vehicle in congested and busy streets
- Build and maintain relationships with customers
- Operate handheld
- Obtain signatures from customers and businesses
- Customer service.
Cashier Team Lead
Hobby Lobby
Waycross, GA
05.2017 - 08.2021
- Answered customer telephone calls promptly and appropriately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of my shift
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Maintained checkout operations by following policies and procedures and reporting any needed adjustments
- Maintained awareness of surroundings and secured cash to prevent potential losses
- Order and restock inventory
- Maintained Department cleanliness and organization
Assistant Store Manager
Friendly Express
hortense, Georgia
08.2016 - 05.2017
- Created and maintained store displays
- Maintained store appearance and cleanliness
- Scheduled staff shifts and assigned tasks to ensure efficient store operations
- Maintained compliance with company policies and procedures
- Oversaw store inventory and ordering of new merchandise
- Assisted in the development of marketing strategies to drive sales
- Generated daily, weekly and monthly reports
- Executed store opening and closing procedures
- Trained and coached staff on customer service techniques and product knowledge
- Developed and maintained relationships with vendors and suppliers
- Ensured store adherence to health and safety regulations
- Monitored staff performance and provided feedback for improvement
- Increased customer satisfaction by providing excellent service.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FloridaSkills
- Customer service
- Call center
- Chatbot, live chats and emails
- Team work
- Remote work
- Inventory management
- Cash handling
- Data analyst
- Sales
- Customer satisfaction
- Account review
- Fraud prevention
- Assistant management
- Deposits
- technical assistance
Languages
English
Timeline
Resolution Coordinator Call Center
Walmart
10.2023 - 04.2024
Delivery Driver
Fedex Ground
08.2021 - 08.2023
Cashier Team Lead
Hobby Lobby
05.2017 - 08.2021
Assistant Store Manager
Friendly Express
08.2016 - 05.2017
High School Diploma -
Cape Coral High School
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