Kaitlyn Stubba

• Enhanced employee performance by developing and implementing comprehensive training programs.

• Track and monitor new hires and training completion.

• Provide one-on-one training sessions for new hires, ensuring thorough understanding and tracking progress until training completion.

• Create and maintain training materials, including manuals, videos, and eLearning modules.

• Conduct interactive training sessions to ensure understanding and engagement.

• Provide ongoing support and guidance to sales teams on marketing platforms and best practices.

• Collaborate with the leadership team to develop tailored training content based on evolving business needs.

• Manage general question inbox.

• Monitor and evaluate training effectiveness, adjusting as needed to improve outcomes.

• Stay informed about industry trends and advancements in marketing technology to enhance training offerings.

• Serve as a subject matter expert and resource for marketing-related inquiries and initiatives.

• Assist in the onboarding process for new hires, ensuring a smooth transition into their roles.

• Assist leadership team with special projects.

• Upload databases into CRM as needed.

• Host weekly educational webinars.

• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.

• Write, design and edit communication materials across social media, video, internal emails, announcements, events and intranet
• Skillfully managed help desk operations, ensuring prompt and effective issue resolution and customer communications
• Cultivated robust client relationships, leveraging Service Now and KEAP software to track interaction and satisfaction metrics
• Collaborated with product experts and graphic designers to develop content tailored to business needs
• Created communications and marketing materials to achieve objectives and maintain branding via Canva, powerpoint presentations,
• Conducted client consultations to evaluate marketing strategies, budget, and address potential issues
• Authored marketing SOPs, FAQs, and objection management plans to streamline internal processes
• Led project management efforts across Workfront, SharePoint, intranet and social media platforms
• Assessed client needs, developing customized solutions to bolster positive customer ratings
• Stay educated and relevant to the changes, newest trends within digital and visual marketing
• Provide support to Marketing Communications, Compliance and Creative teams

• Cultivated and reinforced enduring client connections, significantly enhancing account retention

• Effectively resolved a plethora of accounting, billing, and service delivery issues, further bolstering client satisfaction levels
• Leveraged ServiceNow to foster and sustain relationships with clients, contributing to the overall customer experience.

• Scheduled client meetings, effectively promoting products and services in alignment with market trends
• Fostered and enhanced customer relationships utilizing strong interpersonal and communication abilities, acting as the primary liaison for account maintenance and transactions
• Identified and capitalized on sales opportunities, providing precise referrals to financial services colleagues and ensuring daily cash drawer balance while resolving discrepancies for accurate cash flow data.