Kaitlyn Sturkie

Manages and oversees day-to-day operations of Walgreens. Onboards and develops staff on all operational responsibilities and expectations. Enhances store quality and customer experience by leveraging company resources. Supervises the control of money, ensuring it is balanced properly. Keeping all records, invoices, and bookkeeping up to date and orderly. Ensure the store stays compliant with all corporate and state policies and regulations. Analyzes financial and inventory trends to identify opportunities for growth, to increase sales, and control costs.

Collaborates with pharmacist to manage pharmacy operations, maintaining efficient workflow and quality service. Ensures the pharmacy operates in accordance with regulations, company policies, and standards.

Worked closely with the store manager to gain experience in all aspects of store operations. Primarily responsible for leading and training team members; mentoring, coaching, and support to empower team members' further career development. Responsible for recruiting talent, building a pipeline to keep the store properly staffed, and ensuring high levels of customer satisfaction. Proficient in workforce scheduling, scheduling staff per the needs of the business, and ensuring weekly schedules are within the allotted labor budget. Collaborated with the team to implement extraordinary customer care, leading by example and holding the team accountable for the same results. Cascaded information down from direct reports, delegating actionable next steps to support operations.

Managed all inventory in both the front of the store and the pharmacy. Responsible for receiving, counting, ordering, and facilitating returns. Creating valued relationships with vendors, coordinating orders, and maintaining stock. Handled all inventory discrepancies in a timely manner, opening tickets as needed to correct inaccuracies. Handled all returns in the pharmacy, such as drug recalls, hazardous waste, vendor returns, damaged salvage returns, excess inventory returns, and warehouse returns.

Responsible for department pricing, such as price changes, ad promotions, markdowns, and markdown deletes. Keeping the prices accurate in a timely manner to mitigate customer discrepancies.

Managed the store in the absence of the store manager and assistant manager. A liaison between management and non-management team members by communicating assigned tasks when the store manager or assistant manager is not present. Handled all opening and closing duties. Counted down registers and balanced the safe with accuracy. Assisted in all customer service needs to ensure a positive customer experience and build loyalty. Resolved all customer complaints in a professional and timely manner, often empowering my team to find impactful solutions for customers as well. Maintained and oversaw all operations in the photo department. Had a strong knowledge of all photo equipment and how to troubleshoot any problems that arose. Ensuring all customer orders were completed before the promised time of pickup.

Strong knowledge of pharmacy and was able to assist them when needed. Processed and filled prescriptions efficiently and accurately. Assisted in checking out prescriptions for patients in-store and drive-thru.

Maintained in stock condition by putting up trucks, checking out of dates, completing planogram resets, and merchandising.

Assisted customers by greeting them, answering any questions they had, informing them of current promotions, and the loyalty program, and processing their transactions. Cash handling with no errors. Answering phones and transferring calls to the proper location. Kept the front register clean, neat, and stocked for customers. Trained fellow associates when needed. Stayed up to date on all policies and procedures by completing my computer training in a timely manner and not letting them go overdue.