Kaitlyn Swanson
Orange,TX
Summary
Qualified Medical Assistant/Receptionist with strong background in medical office administration and patient care coordination. Successfully managed patient schedules, facilitated smooth office operations, and provided excellent patient service. Demonstrated effective communication and problem-solving skills in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Receptionist
Baptist Hospital of Southeast Texas
11.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Helped patients complete necessary medical forms and documentation.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Supported office staff and operational requirements with administrative tasks.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Screen Printer
The Pink Rooster
03.2022 - 11.2024
- Maintained relationships with clients through punctuality and excellent customer service.
- Copied customer designs and translated to functional print screens.
- Cleaned, adjusted and repaired screen printing machines.
- Received and examined work orders to determine printing times, ink and material quantities.
- Performed quality checks and dried, folded and packed completed articles.
- Prepared, mixed and loaded screen ink.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Checked job information at each press to verify that correct ink was delivered.
- Proofed all job orders, securing client approval prior to production.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Insurance Verification Specialist
Baptist Hospitals Of SETX
03.2020 - 02.2022
- Identified important patient and demographic information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to obtain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system. Checked documentation for appropriate coding, catching errors and making revisions.
- Instructed clients on amounts covered under insurance plans in easy-to-Understand terminology.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Created and maintained accurate and confidential patient les according to regulatory mandates. Managed incoming telephone calls, took messages and directed callers to personnel.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Coordinated scheduling for new patients, diagnostic assessments and procedures.
- Received and processed customer payments via phone call before they came in for their procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Vet Technician/Receptionist
Neighborhood Veterinary Center
03.2019 - 02.2020
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Insurance Associate
Allstate- The Roberts Agency
03.2018 - 03.2019
- Completed sales documentation and collected signatures to finalize purchases.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Generated, posted and attached information to claim files.
- Coordinated with contracting department to resolve payer issues.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Calculated adjustments, premiums and refunds.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded new policies and claims.
- Collected premiums and issued accurate receipts.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Receptionist
Foskey Veterinary Clinic
01.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Inventory Associate
Wal-Mart
01.2015 - 11.2017
- Completed physical inventory counts each month.
- Created reports detailing inventory costs, deliveries, and usage.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed inventory storage in clean and organized fashion.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Established protocols to use for inventory control and management, streamlining internal process.
Education
High School Diploma -
Orangefield High School
Orangefield, TXAssociate of Arts - Associate in The Arts of Teaching
Lamar State College - Orange
Orange, TX05-2026
Skills
- Specialty Graphic Imaging Association Digital Color Professional
- Call center operations
- Proficient in Microsoft Office, EclinicalWorks, Corel
- Written and oral communication
- Money handling abilities
- Staff education and training
- Medical terminology knowledge
- Report preparation
- Professional telephone demeanor
- Multi-line phone talent
- Medical office procedures
- Initiative-taking
- Patient check-in and check-out
- Office administration
Accomplishments
Presidents List Awardee 2 Semesters in a row with a standing 4.0 GPA
Timeline
Medical Assistant/Receptionist
Baptist Hospital of Southeast Texas
11.2024 - Current
Screen Printer
The Pink Rooster
03.2022 - 11.2024
Insurance Verification Specialist
Baptist Hospitals Of SETX
03.2020 - 02.2022
Vet Technician/Receptionist
Neighborhood Veterinary Center
03.2019 - 02.2020
Insurance Associate
Allstate- The Roberts Agency
03.2018 - 03.2019
Receptionist
Foskey Veterinary Clinic
01.2017 - 03.2018
Inventory Associate
Wal-Mart
01.2015 - 11.2017
High School Diploma -
Orangefield High School
Associate of Arts - Associate in The Arts of Teaching
Lamar State College - Orange
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