Kaitlyn Sypolt
Murrells Inlet,SC
Summary
Seeking an entry level position in an office setting, which will utilize my computer skills. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers, and identifying opportunities for improvement. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
4
4
years of professional experience
Work History
Office Manager
The Boat Depot
Myrtle Beach, SC
03.2024 - 08.2024
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as employee PTO.
- Developed effective communication strategies between departments within the organization.
- Performed general bookkeeping duties, such as bank reconciliation.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
in-store sales/ online customer representative
verizon
10.2022 - 05.2023
- Assisted customers with purchases of upgraded technology, face-to-face, and via telephone/computer with product and service information.
- Developed strong relationships with customers through excellent communication skills.
- Demonstrated empathy when dealing with difficult customer situations.
- Ensured compliance with applicable laws, regulations, policies, procedures.
- Handled multiple customer interactions simultaneously while providing quality service.
- Assisted customers with product selection based on their individual needs.
- Maintained up-to-date knowledge of company products and services.
- Monitored work queues for incoming requests from customers.
customer service representative/assistant manager
cirlce k
02.2021 - 10.2022
- Began as a cashier and worked my way up to Assistant Manager
- Duties included creating staff schedules, ordering stock, maintaining cash
- Increased inspection scores by motivating my team and encouraging each employee to excel.
- Maintained knowledge base of product information to provide accurate answers to customers' questions.
- Maintained accurate records of customer interactions and transactions.
- Processed payments for orders placed online or over the phone.
- Assisted with customer orders, returns and exchanges of products.
- Greeted customers and provided assistance with inquiries.
- Provided training to new Customer Service Representatives Assistants when needed.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Resolved customer complaints in an efficient and professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
high school diploma -
casc academy
07.2020
Skills
- Excellent computer skills
- Teamwork
- Customer Service
- Leadership
- Communication
- Financial Accounting
- Administrative Oversight
- Mail handling
- Organizational Skills
- Account Reconciliation
- Document Management
- Clerical Support
- Relationship Building
- Training and coaching
- Scheduling Coordination
- Conflict Management
- Office Administration
- Payroll Processing
- Staff Management
- Employee Supervision
- Supply Management
- Office Management
Timeline
Office Manager
The Boat Depot
03.2024 - 08.2024
in-store sales/ online customer representative
verizon
10.2022 - 05.2023
customer service representative/assistant manager
cirlce k
02.2021 - 10.2022
high school diploma -
casc academy
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