Kaitlyn Taylor
Peoria,AZ
Summary
Customer-focused, with a background in counter and service roles. Skilled in managing transactions, providing exceptional customer service, and handling inventory with accuracy. Known for ability to resolve customer issues efficiently, resulting in increased customer satisfaction and repeat business. Implemented process improvements that streamlined cleaning operations, enhancing overall service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Counter Staff
Frontier Dry Cleaners
Peoria, Arizona
09.2023 - 11.2024
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
- Managed incoming calls professionally.
- Processed returns and exchanges efficiently, adhering to company policies while ensuring customer satisfaction.
- Managed appointment scheduling and coordinated pick-up times for customer convenience.
- Greeted customers, answered inquiries and provided information on products and services.
- Assisted in training new staff members on cashier duties for seamless integration into the team environment.
- Streamlined workflow by organizing hangers, garment bags, and other supplies necessary for daily operations at the cashier station.
- Proactively resolved customer issues or complaints with empathy and professionalism, offering appropriate solutions to maintain high satisfaction levels.
- Ensured a clean, organized, and well-stocked front counter area for optimal customer experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated computer systems for entering customer orders accurately into the POS system.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05-2025
Skills
- Customer interaction
- Team collaboration
- Sales assistance
- Store cleanliness
- Customer inquiries
- Time management
- Order processing
- Product inspection
- Fast-paced environment
- Cash handling
- Customer engagement
- Physically fit
Certification
- CPR/AED Certification
- Arizona Driver's License
Hobbies and Interests
- Reading
- Volleyball
- Playing the violin
- Cooking
- Puzzles
- Community volunteering
- Hiking
Timeline
Front Counter Staff
Frontier Dry Cleaners
09.2023 - 11.2024
High School Diploma -
Sunrise Mountain High School