Kaitlyn TenHoeve
Kinnelon,NJ
Summary
Dynamic customer service professional with a proven track record of high productivity and efficient task execution. Expertise in financial management, human resources, and team leadership, driving seamless operations and achieving business objectives. Recognized for strong communication skills, effective problem-solving abilities, and adaptability in fast-paced environments. Aiming to leverage these competencies to contribute to organizational success and enhance customer experiences.
Overview
4
4
years of professional experience
Work History
Business Office Director
Brightview Senior Living
Warren, NJ
08.2024 - Current
- Manages the Concierge team, ensuring the community's front desk operates at peak efficiency and provides the highest level of customer service.
- Manages accounts payable, accounts receivable, and payroll, answering internal and external inquiries regarding accounts payable status.
- Develops and implements customer service policies and procedures to ensure quality customer service delivery.
- Manages customer service inquiries, complaints, escalations, and assists staff with resolving complex customer issues and implementing solutions.
- Liaises with other departments, such as marketing, sales, and IT, to ensure the smooth functioning of all activities related to customer service operations.
Non-Profit Board Member
Startup Assistance for Education - S.A.F.E.
Kinnelon, NJ
07.2022 - Current
- Facilitates event planning by managing logistical and operational aspects.
- Offers strategic direction on initiatives related to fundraising and marketing.
- Oversees technological improvements, creating and maintaining the organization's website and social media forums.
- Actively seeks new resources or partnerships which could benefit the organization's mission.
Business Office Director
The Residence at Basking Ridge
Basking Ridge, NJ
07.2023 - 07.2024
- Managed the Receptionist team, creating a customer-focused culture.
- Assisted in the community's pre-opening functions, motivating the Department Head team to remain regulation-focused. Recruited and trained staff to form a cohesive and high-performance team.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Continued to oversee human resources functions by conducting new hire orientation, tracking corrective actions, and coordinating benefits selection.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping. Prepared monthly financial reports for the accounting and executive teams.
Senior Concierge
Brightview Senior Living
Warren, NJ
04.2021 - 07.2024
- Oversaw a concierge team of eight individuals.
- Completed a self-driven Individual Development Plan, which culminated in an interim Business Office Director position.
- Bridged gaps in collaboration by aligning operations team with pivotal stakeholders.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Prioritized creating a personalized experience for each resident by providing customized recommendations for dining, entertainment, and cultural activities.
- Supported day-to-day activities of the Business Office Director for optimal performance.
- Member of the Safety Committee. Contributed to initiatives ensuring compliance with safety regulations.
Education
Master of Science - Healthcare Administration
Oklahoma State University
01-2023
Bachelor of Arts - Psychology - Gerontology Minor
Ramapo College Of NJ
06-2020
Skills
- Human Resources Management
- Accounts Payable/Receivable Operations
- Microsoft Office Suite
- Excellent Verbal and Written Communication
- Critical Thinking
- Dependable and Reliable
- Solution Oriented
Timeline
Business Office Director
Brightview Senior Living
08.2024 - Current
Business Office Director
The Residence at Basking Ridge
07.2023 - 07.2024
Non-Profit Board Member
Startup Assistance for Education - S.A.F.E.
07.2022 - Current
Senior Concierge
Brightview Senior Living
04.2021 - 07.2024
Master of Science - Healthcare Administration
Oklahoma State University
Bachelor of Arts - Psychology - Gerontology Minor
Ramapo College Of NJ
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