Kaitlyn Tessoff
New Richmond,Ohio
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to take on any task to support team and help business succeed. Offers strong leadership abilities.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Highly versatile/ dependable employee Looking to further my knowledge in the restaurant industry especially in management.
Overview
5
5
years of professional experience
Work History
Server
Mt Carmel Brewing Company
06.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Coordinated food and beverage orders efficiently to maintain workflow during peak hours.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Implemented improvements in table turnover rates through efficient service practices and guest management.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to establishment.
Server
Mac’s pizza pub
05.2024 - 07.2024
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Tealside diner
11.2023 - 06.2024
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
Lead Host/Restaurant Server
Moerlien lager house
02.2022 - 05.2024
- Ensured compliance with health and safety regulations in the kitchen, dining room, and bar areas.
- Encouraged team members to provide excellent customer service during their shifts.
- Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
- Provided friendly customer service by answering questions and responding to requests in a timely manner.
- Maintained an up-to-date knowledge of menu items including ingredients, preparation methods, and presentation standards.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided excellent customer service by anticipating guest needs before they arise.
- Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.
- Analyzed performance metrics on a weekly basis to identify areas of improvement.
- Trained new hosts on company policies, procedures, and customer service standards.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Assisted in other areas of the restaurant as necessary such as bussing tables or helping out in the kitchen.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Managed reservations for large groups or special events while accommodating any special requests they may have had.
- Conducted regular inventory checks to ensure sufficient supplies were available for daily operations.
- Monitored restaurant occupancy and adjusted seating as needed.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Gate Worker
prep baseball report
02.2020 - 12.2022
- Managed and set up tables and tents to the entrance of parks that pbr is hosting baseball events/showcases at for college recruiters
- Balanced what the umpires needed and along with everyone else at the showcase
- Sold tickets to get into the showcases
- Sold merchandise for the company at the events
- Calculated all the earnings and profit at the end of the day/event.
- Maintained accurate records of all transactions taking place within the facility.
Dockworker
Amazon
12.2021 - 03.2022
- Collaborated with team members to maximize efficiency during peak times.
- Performed daily maintenance checks on material handling equipment per company safety standards.
- Followed proper procedures for storing items based on their fragility or temperature requirements.
- Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
- Stacked cargo in designated areas according to size, type, style, color, or product code.
- Reported any damaged items to supervisor immediately upon discovery
- Assisted with unloading heavy freight by hand when necessary.
- Prepared outgoing shipments by sealing packages securely before loading onto trucks.
Parts Puller
Smyths Automotive
05.2020 - 12.2021
- Completed necessary computer entries to track parts movements and maintain accurate inventory
- Maintained housekeeping standards with regular sweeps for debris, safety hazards, and restocking needs
- Compiled orders with requested parts, packaged, and placed in staging area for pickup or shipment
- Lifted parts weighing as much as 65 pounds and operated material handling equipment to move heavier loads
- Completed all orders/needs of the company for that day.
- Checked returned parts against original orders to ensure proper replacement was sent out.
Drive-Thru Team Member
Gold Star Chili
01.2020 - 12.2021
- Prepared food by following recipes and presentation guidelines
- Served fresh, delicious food within promised timeframes
- Completed food orders with relishes and garnishes
- Met customer needs with fast, friendly and knowledgeable service
- Minimized errors by carefully documenting orders and discussing needs with cooks.
Education
High School Diploma -
West Clermont High School
Batavia, OH05.2021
Skills
- Work order review
- Staging and packaging
- Raw materials inspection
- Recordkeeping
- Supply restocking
- Task prioritization
- CPR certification
- First aid certification
- Table Bussing
- Safe Food Handling
- Order Management
- Guest Engagement
- Supply Restocking
- Professional Appearance
- Relationship Management
- Guest Relations Management
- Price memorization
- Strong Work Ethic
- Cash Handling
- Order Accuracy
- Effective customer upselling
- Banquet Coordination
- Menu Memorization
- Special dietary requirements
- POS operation
- Suggestive Selling
- Buffet setup and takedown
- High-volume dining
- Full fine dining set up service experience
- Professional appearance
- Guest engagement
Timeline
Server
Mt Carmel Brewing Company
06.2024 - Current
Server
Mac’s pizza pub
05.2024 - 07.2024
Server
Tealside diner
11.2023 - 06.2024
Lead Host/Restaurant Server
Moerlien lager house
02.2022 - 05.2024
Dockworker
Amazon
12.2021 - 03.2022
Parts Puller
Smyths Automotive
05.2020 - 12.2021
Gate Worker
prep baseball report
02.2020 - 12.2022
Drive-Thru Team Member
Gold Star Chili
01.2020 - 12.2021
High School Diploma -
West Clermont High School
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