Kaitlyn Thompson
Chicago,IL
Summary
Motivated and hard working individual experienced with customer service, patient care and clinical procedures in dermatology. Utilizes effective communication skills to ensure patient comfort and understanding while providing excellent oral and written communication. Knowledge of medical documentation and administrative tasks essential for smooth clinic operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
SJH Derm
La Grange, IL
05.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
Call Center Representative
SJH Derm
5201 Willow Springs Rd 430, La Grange, IL 60525
05.2021 - 01.2025
- Answer and responds to patient calls, emails, and text messages to schedule appointments, send medications, verify accepted insurances, and answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trainer for new hires.
- Provides new suggestions to assist with company growth.
- Provides lab results to patients.
- Relay information from doctors to patients.
Initial Loss Reporting Associate
First Chicago Insurance Company
Bedford Park, IL
09.2019 - 11.2021
- Answered multiple calls per hour to assist with customer questions and concerns.
- Filed accident claims for commercial and non commercial vehicles.
- Provided excellent customer service throughout the duration of the phone call and filed claims in a timely manner.
- Set up vehicles inspections after accidents.
- Contacted body shops and tow yards to verify fee’s accumulated on the vehicle after storage and repairs.
Student Services Representative
Northwestern College
Bridgeview, IL
04.2018 - 06.2019
- Answered multiple calls per hour to assist students and other clients with questions or concerns.
- Sent emails, faxes, and mailed letters to students, other colleges, and possible future student employment locations.
- Assisted with planning student events and activities.
- Transferred calls to appropriate departments and staff.
- Assisted students with navigating their portal accounts.
- Led school tours to incoming students.
Cashier
Jewels Osco
Chicago, IL
06.2015 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned roles for other departments to provide coverage to keep business operating.
- Processed all sale transactions accurately and promptly to prevent long customer wait times.
Education
Medical Assisting
Northwestern College
Bedford Park, IL12.2018
Skills
- Customer Service Optimization
- Inbound Phone Call Management
- Data Gathering
- Quality Assurance Controls
- Cash Handling
- Call Center Operations
- Verbal and Written Communication
- Customer Support
- Facility Tours
- System Documentation
- Training and Development
- Appointment Scheduling
- Providing Customer Support
- Resolving Issues
- Logging Call Information
- Microsoft Office
- OSHA Standards
- Ability to train incoming employees
- Friendly and positive attitude
- Quick learner
- Adapts well to change
- Reliable and trustworthy
- Clinical documentation
- Insurance verification
- Equipment sterilization
- Cosmetic procedures support
- Reliable team player
- Direct patient care
- HIPAA compliance
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
SJH Derm
05.2021 - Current
Call Center Representative
SJH Derm
05.2021 - 01.2025
Initial Loss Reporting Associate
First Chicago Insurance Company
09.2019 - 11.2021
Student Services Representative
Northwestern College
04.2018 - 06.2019
Cashier
Jewels Osco
06.2015 - 04.2018
Medical Assisting
Northwestern College