Kaitlyn Tolzien
Gillette
Summary
- Highly-motivated and reliable Customer Service Representative with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Komatsu
Gillette
08.2023 - Current
- Assisted customers in identifying and sourcing required parts and components.
- Managed inventory levels and ensured accurate stock availability for customer orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with suppliers to expedite part orders and resolve discrepancies.
Administrative Clerk
Liebherr Mining Equipment
Gillette
07.2021 - 08.2023
- Oversaw all service invoicing and billing functions, achieving consistent and accurate payments.
- Provided required weekly, monthly, and quarterly reports listing sales figures and client track records.
- Assisted with managing logistics of incoming and outgoing components shipments.
- Kept close communication with warranty specialist in regards to service labor and contracts.
- Created part numbers and PM kits to the warehouse and parts department, when requested.
- Managed entering and uploading downtime and component removal reports.
Waitress/Hostess
Rib & Chophouse
Gillette/Laramie
10.2017 - 01.2022
- Reviewed server's sections at closing time to make sure they were up to standards.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Colorado State University
Fort Collins, COSkills
- Foresight and Planning
- Resourcefulness
- Time Management
- Computer Literacy
- Organization
- Spreadsheet Development
- Multitasking and Prioritization
- Data Entry
Timeline
Customer Service Representative
Komatsu
08.2023 - Current
Administrative Clerk
Liebherr Mining Equipment
07.2021 - 08.2023
Waitress/Hostess
Rib & Chophouse
10.2017 - 01.2022
High School Diploma -
Colorado State University