Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Treece

Sugar Land,TX

Summary

Driven by a strong work ethic and a commitment to excellence in customer service, excelled at Gyu-Kaku by enhancing guest satisfaction and streamlining operations. Skills in POS software and team collaboration effectively increased efficiency and fostered a positive dining experience, showcasing the ability to thrive in fast-paced environments. Talented Server with expertise in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and adhering to general food safety standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host/Server

Gyu-Kaku
03.2024 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Delivered pick-up and curbside orders to guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Legal Assistant

Law Office of Christina Stroyick Brengel
05.2023 - Current
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Revised and finalized letters, briefs, and memos.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.

Babysitter

Care.com Inc
09.2023 - 03.2024
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Encouraged children to be understanding and patient with others.
  • Played games, worked on puzzles, and read books to young children.
  • Monitored children's play activities to verify safety.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Cashier

Whataburger
01.2023 - 05.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Wharton County Junior College
Sugar Land, TX
06-2027

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Detail Oriented
  • POS Software
  • Strong Work Ethic
  • Guest Engagement
  • Hospitality service expertise
  • Safe Food Handling
  • Food Running
  • Menu Memorization
  • Sales expertise

Certification

TABC

Timeline

Host/Server

Gyu-Kaku
03.2024 - Current

Babysitter

Care.com Inc
09.2023 - 03.2024

Legal Assistant

Law Office of Christina Stroyick Brengel
05.2023 - Current

Cashier

Whataburger
01.2023 - 05.2023

Associate of Applied Science - Diagnostic Medical Sonography

Wharton County Junior College

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Kaitlyn Treece