Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Tuttle

Pittsburgh,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Financial Counselor

UPMC Magee Women's Hospital
04.2023 - Current
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
  • Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
  • Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
  • Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
  • Assisted in the development of new policies and procedures to improve overall patient financial experience.
  • Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
  • Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
  • Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
  • Educated patients on available financial assistance programs, guiding them through application processes when needed.
  • Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.
  • Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
  • Implemented crisis intervention strategies when necessary, connecting clients with appropriate emergency resources during times of severe financial hardship.
  • Navigated complex payer requirements, ensuring timely reimbursement for services rendered.
  • Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
  • Verified patient insurance eligibility and entered patient information into system.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.

Executive Assistant to the Chief Executive Officer

Resident Interface Collection Agency
01.2021 - 09.2022
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets, and filing systems for management team.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
  • Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
  • Supported decision-making processes by compiling research data and presenting findings to the CEO.
  • Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
  • Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
  • Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
  • Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
  • Facilitated training and onboarding for incoming office staff.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Took notes and dictation at meetings.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Upheld strict timetables by maintaining accurate, balanced calendars.

Patient Financial Counselor

Davis Medical Center
01.2021 - 01.2022
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
  • Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
  • Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
  • Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
  • Assisted in the development of new policies and procedures to improve overall patient financial experience.

Administrative Assistant

Wasatch Infusion
06.2020 - 02.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Greeted patients and provided required paperwork to facilitate services.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Patient Service Representative

IHC
09.2016 - 06.2020
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
  • Streamlined appointment scheduling for increased efficiency and improved patient experience.
  • Supported continuous improvement efforts within the department by participating in regular meetings, sharing best practices, and staying current on industry trends.
  • Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
  • Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
  • Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
  • Reduced wait times for appointments by optimizing scheduling practices and utilizing available resources efficiently.
  • Developed strong relationships with patients and their families to provide exceptional customer service at all times.
  • Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
  • Identified areas for improvement within the department through regular analysis of operational metrics and implemented necessary changes accordingly.
  • Increased accuracy in data entry by implementing quality control measures for patient records management.
  • Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
  • Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
  • Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
  • Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.

Front Desk Clerk

Hilton Hotels Corporation
01.2006 - 06.2009
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.

Education

Associate of Science -

Weber State University
Ogden, UT

Skills

  • Customer Service
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • Customer and client relations
  • Computer Proficiency
  • Strong Problem Solver
  • Office Management
  • Dedicated Team Player

Timeline

Financial Counselor

UPMC Magee Women's Hospital
04.2023 - Current

Executive Assistant to the Chief Executive Officer

Resident Interface Collection Agency
01.2021 - 09.2022

Patient Financial Counselor

Davis Medical Center
01.2021 - 01.2022

Administrative Assistant

Wasatch Infusion
06.2020 - 02.2021

Patient Service Representative

IHC
09.2016 - 06.2020

Front Desk Clerk

Hilton Hotels Corporation
01.2006 - 06.2009

Associate of Science -

Weber State University

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Kaitlyn Tuttle