Kaitlyn Tyson
Summerville,SC
Summary
Proven leader and adept in quality control tools and cross-functional teamwork, honed at Volvo Cars USA. Excelled in enhancing team performance and customer satisfaction through effective training and a keen focus on safety and efficiency. Demonstrated exceptional decision-making and performance monitoring, ensuring top-notch service and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Team Member / Back-up Team Lead
Volvo Cars USA
10.2023 - Current
- 5s initiatives
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Completed QPS on each team member
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Followed the VCMS as well as Right From Me
Deli Team Member
Buc-ee's
08.2023 - 10.2023
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Manager on Duty
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 08.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Manager in Training
Bojangles' Famous Chicken 'n Biscuits
02.2019 - 03.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
Education
High School Diploma -
Chatham Central High School
Bear Creek, NC06-2019
Skills
- Quality control tools
- Cross-functional teamwork
- Non-conformance reporting
- Validation techniques
- 5s
- Customer focus
- Decision-making
- Performance monitoring
Certification
- [Basic CompTia A+] [Sandhills Community College] [February,2023]
Timeline
Quality Team Member / Back-up Team Lead
Volvo Cars USA
10.2023 - Current
Deli Team Member
Buc-ee's
08.2023 - 10.2023
Manager on Duty
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 08.2023
Manager in Training
Bojangles' Famous Chicken 'n Biscuits
02.2019 - 03.2023
- [Basic CompTia A+] [Sandhills Community College] [February,2023]
High School Diploma -
Chatham Central High School
Similar Profiles
Dajuan CartledgeDajuan Cartledge
Production and Quality Associate at Volvo Cars USAProduction and Quality Associate at Volvo Cars USA
Sudip MitraSudip Mitra
Enterprise Cloud and FinOps Architect at Volvo Cars-USAEnterprise Cloud and FinOps Architect at Volvo Cars-USA
Adam JacksonAdam Jackson
Maintenance Specialist at Volvo Cars USAMaintenance Specialist at Volvo Cars USA