Kaitlyn Unkle
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Taylor Farms Assisted Living
04.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for residents and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to residents, promoting comfort and dignity during their stay.
- Helped residents maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted nursing staff with essential tasks, ensuring efficient patient care operations.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Provided emotional support to residents and families during difficult times, promoting a positive environment.
- Supported residents '' mobility through safe transfers, ambulation assistance, and proper positioning techniques.
Environmental Specialist
CalvertHealth Medical Center
09.2018 - 02.2021
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Customer Service Representative
Walmart
06.2015 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Patuxent High School
Lusby, MD07.2014
Skills
- Emergency Response
- Problem Solving
- Feeding Assistance
- Direct Patient Care
- Catheter Care
- Time Management
- CPR Certification
- Critical Thinking
- Professionalism
- Empathy and Compassion
Timeline
Patient Care Technician
Taylor Farms Assisted Living
04.2022 - Current
Environmental Specialist
CalvertHealth Medical Center
09.2018 - 02.2021
Customer Service Representative
Walmart
06.2015 - 09.2017
High School Diploma -
Patuxent High School
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