Kaitlyn Urick
Bristolville,OH
Summary
Experienced Patient Engagement Specialist (PES) with a successful history of connecting healthcare providers and patients. Strong relationship-builder and effective communicator, dedicated to optimizing patient care. Proficient in utilizing technology and innovative strategies to enhance patient engagement and satisfaction. Committed to promoting patient empowerment and improving healthcare outcomes.
Overview
15
15
years of professional experience
Work History
Patient Engagement Specialist
Cardiac RMS
05.2024 - Current
- Communicate on a daily basis with patients and family members to troubleshoot and reconnect disconnected cardiac monitors.
- Communicate with the assigned clinic on a regular basis and meet their requested needs.
- Worked with various vendors to ensure that monitor troubleshooting is complete and successful.
- Organized a work plan for following up with patients to ensure that devices are working properly.
- Help cover a shared phone line for incoming calls, directing patients and family members to the correct department of need.
- Covering needed cardiac clinics and helping to make calls to disconnected patients to assist our team members.
- Served as a liaison between patients and healthcare providers, ensuring effective communication of pertinent information.
- Reviewed relevant literature, routinely stayed up-to-date with the latest research, and best practices in patient engagement.
- Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
- Participated in ongoing professional development opportunities to stay current on best practices for patient engagement strategies.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Clinical Liaison - LPN
Patriot Homecare
08.2020 - 05.2024
- Account management and marketing to referral sources.
- Assisting in managing a congestive heart failure home based program including patient education on diet weight management, medication compliance and lifestyle changes.
- Reviewing patients clinical information for post hospitalization needs including skilled services and congestive heart failure maintenance program.
- Training new staff on job duties and account management.
- Meeting with patients, family members, physicians and caregivers to develop a plan best suited for patients health outcome.
- Processing all clinical and referral information for homecare services. Including patient diagnosis, test results, insurance information, skilled services, physician orders and physician protocols.
- Assisting in staff education and development by sharing clinical expertise in relevant areas such as wound care, congestive heart failure program and disease management.
- Patient follow up with any questions or concerns post admission with services.
- Assisting patient, family members and caregivers with scheduling follow up appointments.
- Continued communication with management team to ensure best care for patients.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the patient, family and treatment team.
Licensed Practical Nurse
Patriot Homecare
03.2017 - 08.2020
- Improved patient outcomes by assisting with medication management, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with nursing visits, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
STNA
Shepherd Of The Valley
01.2010 - 01.2012
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Education
Licensed Practical Nurse - Nursing
ETI Technical College
Niles, OH01.2017
High School Diploma -
Joseph Badger High School
Kinsman, Ohio05.2010
Skills
- Patient Engagement
- Cardiac monitoring
- Medical record review
- Clinical assessment
- Training new staff
- Patient and family advocacy
- Patient account management
- Patient Evaluation
- Patient Eligibility Requirements
- Medical Records Maintenance
- Customer Service
- Patient Education
- Documenting and Recording Information
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
Timeline
Patient Engagement Specialist
Cardiac RMS
05.2024 - Current
Clinical Liaison - LPN
Patriot Homecare
08.2020 - 05.2024
Licensed Practical Nurse
Patriot Homecare
03.2017 - 08.2020
STNA
Shepherd Of The Valley
01.2010 - 01.2012
Licensed Practical Nurse - Nursing
ETI Technical College
High School Diploma -
Joseph Badger High School
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