Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Vaughn

Cove,AR

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Cass Toys
Cove, Arkansas
02.2020 - 11.2023
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Supported sales team members to drive growth and development.

Sales Associate

Dollar General
Cove, AR
01.2014 - 10.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Conducted inventories on a regular basis to track stock levels.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained records related to sales for store management.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

CCA - Medical Billing And Coding

DeVry University
Villa Park, IL
08-2023

High School Diploma -

Van Cove High School
Cove, AR
08-2012

Skills

  • Call Management
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Product Knowledge
  • Scheduling
  • Information Security
  • Complaint Resolution
  • Consultative Sales
  • Order Processing
  • Team Development
  • Customer Relations
  • Researching
  • Courteous Demeanor
  • High-Energy Attitude
  • Problem Resolution
  • Call Center Operations
  • Customer Consulting

Timeline

Customer Service Representative

Cass Toys
02.2020 - 11.2023

Sales Associate

Dollar General
01.2014 - 10.2020

CCA - Medical Billing And Coding

DeVry University

High School Diploma -

Van Cove High School
Kaitlyn Vaughn