Kaitlyn Velasquez
Parker,CO
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Hickory House Ribs
2023.10 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Manager
Dunkin
2022.12 - 2023.09
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
Hobby Lobby
2022.09 - 2022.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Trainer
Chipotle Mexican Grill
2021.11 - 2022.08
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Chaparral High School
Parker, CO05.2024
Skills
- Great people skills
- Organized
- Good at keeping order/taking charge
- Good problem solver
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
Timeline
Restaurant Hostess
Hickory House Ribs
2023.10 - Current
Manager
Dunkin
2022.12 - 2023.09
Cashier
Hobby Lobby
2022.09 - 2022.12
Crew Trainer
Chipotle Mexican Grill
2021.11 - 2022.08
High School Diploma -
Chaparral High School
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