Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Wade

Tallahassee,FL

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at Independence Auto Glass and other notable companies. Excelled in enhancing team performance and revenue by implementing strategic planning and staff training. Known for exceptional problem-solving and employee relations, achieving high employee retention and customer satisfaction rates.

Overview

3
3
years of professional experience

Work History

Operations Manager

Independence Auto Glass
08.2023 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Starbucks Team Lead

Starbucks
03.2023 - 10.2023
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Front Desk Manager

Kompose Hotel
03.2022 - 10.2023
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.

Night Audit Supervisor

The Hyatt Place
06.2021 - 02.2022
  • Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
  • Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
  • Fostered a positive work environment for night audit staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
  • Acted as manager on duty during overnight shift [Number] times per week.
  • Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
  • Received and transferred incoming phone calls via switchboard.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.

Education

High School Diploma -

Abecka Academy
Online Schooling
10-2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Operations oversight
  • Goal setting
  • Workflow optimization
  • Strategic planning

Timeline

Operations Manager

Independence Auto Glass
08.2023 - Current

Starbucks Team Lead

Starbucks
03.2023 - 10.2023

Front Desk Manager

Kompose Hotel
03.2022 - 10.2023

Night Audit Supervisor

The Hyatt Place
06.2021 - 02.2022

High School Diploma -

Abecka Academy

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