Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Wagner

Linden,WI

Summary

Dynamic customer service professional with extensive experience at Dupaco, excelling in complaint handling and relationship building. Proven ability to enhance customer satisfaction and drive sales through effective communication and payment processing. Recognized for maintaining high accuracy in transactions while fostering a welcoming environment. Strong time management skills contribute to operational efficiency.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Dupaco
02.2022 - Current
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with new bank products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Processed applications for new accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Processed loan applications and monitored progress from start to finish.

Guest Service Representative

Kwik Trip
01.2021 - 02.2022
  • Created welcoming and comfortable environment for customers.
  • Greeted customers upon arrival by providing warm welcome.
  • Evaluated retail customers' product needs and promoted appropriate store products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Production Worker

Rural Route 1
07.2019 - 12.2020
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Collaborated with other departments to optimize production workflows.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Sandwich Artist

Subway
08.2018 - 07.2019
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

No Degree - Early Childhood Education

Southwestern Wisconsin Technical College
Fennimore, WI

Skills

  • Customer support
  • Complaint handling
  • Relationship building
  • Payment processing
  • Task prioritization
  • Computer proficiency
  • Time management
  • Conflict mediation
  • Multi-task management

Timeline

Member Service Representative

Dupaco
02.2022 - Current

Guest Service Representative

Kwik Trip
01.2021 - 02.2022

Production Worker

Rural Route 1
07.2019 - 12.2020

Sandwich Artist

Subway
08.2018 - 07.2019

No Degree - Early Childhood Education

Southwestern Wisconsin Technical College

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Kaitlyn Wagner