Kaitlyn Walton
El Paso,Texas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
The Pizza Joint
05.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Andres Pizza
09.2014 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Eastlake High School
El Paso, TX05.2014
Skills
- Business Administration
- Workforce Management
- Expense Tracking
- Strategic Planning
- Schedule Preparation
- Operations Management
- Performance Management
- Policy Implementation
- Verbal and Written Communication
- Time Management
- Team Leadership
Certification
- Licensed TABC - Yearly current
- Licensed Food Handlers - Biannual current
Additional Information
- Spent 2 1/2 years living abroad in South Korea, during my job breaks.
Timeline
Manager
The Pizza Joint
05.2018 - Current
Cashier
Andres Pizza
09.2014 - 10.2015
High School Diploma -
Eastlake High School
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