Kaitlyn Waterman
Tampa,FL
Summary
Customer-focused retail professional experienced in cash handling, customer service, stocking, and sales support. Skilled in operating POS systems, maintaining merchandise displays, assisting diverse customers, and supporting fast-paced store operations. Recognized for strong teamwork, reliability, and ability to deliver excellent shopping experiences. Delivers exceptional customer service in fast-paced, high-pressure environments while fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Childcare Careers
02.2025 - 06.2025
- Collaborate with teachers to design lesson plans and coordinate activities for classes.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Assistant
Creating New Solutions LLC
01.2024 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assist with detailed monthly and quarterly notes to support staff documentation.
Retail Sales Associate
Macy’s
11.2023 - 01.2024
- Delivered excellent customer service by answering questions, providing product recommendations, and upselling to increase revenue.
- Handled POS transactions, refunds, and exchanges while following loss prevention protocols.
- Resolved customer concerns including shipping errors and special order requests.
- Balanced cash register with 100% accuracy at the end of each shift.
Customer Service Representative
U.S. Bank
01.2022 - 12.2023
- Managed 100+ customer calls and emails daily with a 90% satisfaction rate.
- Processed various financial transactions including credit card payments and balance transfers.
- Ensured customer data accuracy by updating records for over 5,000 clients.
- Improved customer retention through tailored solutions and upselling techniques.
Education
Bachelor - Psychology
Florida Atlantic University
Boca Raton, FLAssociate Of Arts - Business Administration
Hillsborough Community College
Tampa, FLSkills
- Customer Service & Sales
- Point-of-Sale (POS) Systems & Cash Handling
- Merchandising & Stocking
- Loss Prevention Awareness
- Inventory Management
- Problem-Solving & Multitasking
- Store Operations Support
- Team Collaboration & Communication
Timeline
Substitute Teacher
Childcare Careers
02.2025 - 06.2025
Office Assistant
Creating New Solutions LLC
01.2024 - 12.2024
Retail Sales Associate
Macy’s
11.2023 - 01.2024
Customer Service Representative
U.S. Bank
01.2022 - 12.2023
Bachelor - Psychology
Florida Atlantic University
Associate Of Arts - Business Administration
Hillsborough Community College
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